Erisa Bucinca

• Facilitating a smooth on-boarding process, ensuring clients understand products/services and its benefits.
• Managing support inbox clients, primarily small & medium market businesses and also setting up their overlay campaigns directly with delivery team.
• Delivering weekly, monthly and yearly reports to clients as well as frequent meetings with them.
• Monitoring KPI's performance metrics to ensure clients are achieving their desired outcomes.
• Establishing strong, trust-based relationships with clients by understanding their needs and concerns.
• Establishing & monitoring deliverable SLAs
• Maintaining an in-depth knowledge of the product or service, and being able to effectively communicate its features and benefits.
• Overseeing client accounts, monitoring usage, and identifying opportunities for upsell or cross-sell.
• Keeping clients informed about updates, new features, or changes that may impact their overlay campaigns.
• Addressing client issues and winding solutions, acting as a bridge between the client and the support or delivery and technical teams.
• Gathering and analysing client feedback to improve product/service and enhance client experience.
• Coordinating with sales, delivery and tech teams to ensure a seamless client experience.
• Staying updated on industry trends, and being adaptable to changes in client needs or market conditions
• .Completion of Coding Camp including HTML, CSS & JS for web

• Built relationships with customers and ensured they are satisfied with company's products and services
• Managed Loss-Making clients and sent weekly, monthly and yearly reports.
• Ensured that client's campaigns are set up correctly, go live and no hiccups happen along the way
• Handled all customer inquiries as well as assist them with any issues or problems they might face
• Monitored live overlay campaigns and generated weekly, monthly and yearly reports for client or team in order to help drive effective decisions around customer outcomes and experiences.

• Negotiated, planned, and arranged events such as weddings, business events or other occasions
• Organized logistics of event preparation, including location scouting, stage design, venue décor etc.
• Effectively managed payroll and timekeeping.
• Generated ideas for events within the budget.
• Put together event marketing plans.
• Ensured that daily tasks are carried out effectively and reach daily and weekly targets.
• Answered telephone calls, emails and online reservations.
• Organized staff shifts and scheduling.
• Trained and assisted new team members
• Served food and drinks, ensure guests are happy, resolve any issues, take payments
• Made sure the restaurant is in perfect order and ready for the following day

• Worked on advanced laser technology to advance in the field.
• Managed inventory of all necessary equipment and supplies for smooth operations.
• Achieved precision in laser alignment for optimum results.
• Coordinated effectively with other team members; fostered a positive work environment at all times.
• Offered aftercare advice post-treatment, fostering a trusting relationship with clients.

• Provided help desk services to extra budgetary- XB Projects, and responds to calls as required.
• Provided online assistance with standard problems relating to the use of equipment and office automation
software packages and ensured that these tools are used in an efficient and appropriate manner.
• Provided advice and assistance to end-users on specialised software and equipment used in specific areas
of work.
• Tested, installed, deployed and re-deployed hardware and software in accordance with OSCE ICT policies
and procedures, configuring computer equipment.
• Installed, maintained, and administrated the LAN/WAN systems, software and hardware.
• Reviewed logs and when necessary followed up with XB Staff in order that all devices in use were kept up to date and in line with ICTS security guidelines.

• Escalated problems, which were beyond the responsibility
  of the help desk function.

• Brand Ambassador,
• Assisted in producing marketing campaigns for Philip Morris International;
• Report on market analysis, LAS (legal age smokers) trends, visiting HoReCa (Hotels, Restaurants, Cafeteria) on daily basis,
• Created consumer engagement mechanisms;
• Worked closely with designers on developing promotional materials for marketing campaigns;
• Event planning;
• Monitored face-to-face marketing activities.

• Sold and advertised TopShop products through the phone such as: Home Accessories, Kitchen Appliances, Sport & Fitness, Kids, etc
• Handled and resolved customer complains
• Responded to customer calls & e-mails and answer questions about products and services
• Processed orders and ensure they are fulfilled
• Weekly and monthly reports for management

• Delivered exceptional level of service to each customer by listening to concerns and answering questions.