Eriola Tafa

• Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
• Planned logistical operations for safe storage and sale of goods.
• Enforced service standards to maintain establishment reputation for excellence.
• Formulated advertising strategies for continuous business growth.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.

• Managed over 300 customers per day.

• Budgetary responsibilities.

• Trained new employees and delegated daily tasks and responsibilities.

• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets

• Enforced company policies and regulations with employees.

• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

• Increased sales by 5%.

• Trained new employees and delegated daily tasks and responsibilities.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

• Developed strategy to increase sales and drive profits.

• Reviewed sales and gross profit report to assess company efficiency.

• Mentored team members to enhance professional development and accountability in workplace.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Managed over 150 daily.

• Increased sales by 5%.

• Updated product labelling and pricing to reflect discounts and offers.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Operated cash registers with accuracy and processed cash and card transactions.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.