Erin Dykes
Manchester
Summary
Sales Manager with experience overseeing strategic accounts across a variety of markets. Skilled at driving revenue growth and improving operational efficiency by building strong, lasting partnerships. Experienced in spotting market trends and creating sales strategies that meet customer needs. Passionate about building strong relationships and working collaboratively with different teams to drive business growth."
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Sales Manager
ORDO
Manchester
2024.10 - Current
- Generated £450k revenue at Tesco through new line launches and secondary space opportunities as part of the Accelerator Programme.
- Managed and supported key UK and international accounts, including Sainsbury’s, Waitrose, and other major retailers.
- Built strong buyer relationships, resolving pricing and operational challenges while delivering growth-focused sales strategies.
- Led account setups, forecasting, promotions, and marketplace launches for brand visibility.
- Accelerated global expansion through trade shows and strategic distributor meetings.
Internal Account Manager
Brenntag
Leeds
2024.03 - 2024.09
- Managed portfolio of personal care client accounts, serving as primary contact for communications and needs.
- Identified opportunities for account growth, including upselling products and services to existing clients.
- Monitored industry trends and competitor activity to anticipate client needs and deliver strategic recommendations.
Customer Service Co-ordinator
Brenntag
Leeds
2023.10 - 2024.03
- Handled customer enquiries, delivering clear and professional information on products and services.
- Managed customer interactions through phone and email to ensure positive experiences.
- Maintained accurate records of all customer interactions within CRM system.
- Developed constructive relationships with clients through clear and empathetic communication.
Cabin Crew
Emirates
Dubai
2022.04 - 2023.07
- Provided excellent service to passengers whilst ensuring their comfort and safety.
- Ensured safety regulations compliance for passenger security.
- Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
- Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
Education
Bachelor of Arts - Business Management
Liverpool John Moores University
Liverpool 2017.09 - 2021.05
A-Levels -
Horsforth School
Leeds 2015.09 - 2017.06
GCSEs -
Horsforth School
Leeds 2013.09 - 2015.06
Skills
- Account growth strategies
- Deal negotiation
- Strategic planning
- Data analysis
- Promotional execution
- Cross-team collaboration
- Presentation and communication
- Resilience and action orientation
- Microsoft Word and Excel
Certification
Full Driver’s Licence
Timeline
Sales Manager
ORDO
2024.10 - Current
Internal Account Manager
Brenntag
2024.03 - 2024.09
Customer Service Co-ordinator
Brenntag
2023.10 - 2024.03
Cabin Crew
Emirates
2022.04 - 2023.07
Bachelor of Arts - Business Management
Liverpool John Moores University
2017.09 - 2021.05
A-Levels -
Horsforth School
2015.09 - 2017.06
GCSEs -
Horsforth School
2013.09 - 2015.06