Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Caitlin Hart

28 Felton Lea

Summary

I am a confident, friendly and professional individual with nearly 4 years' experience working as a First Contact/Despatcher for the Metropolitan Police Service. I have developed strong communication, organisational and decision-making skills, with the ability to assess information, prioritise competing demands and remain calm under pressure. I am experienced in handling sensitive information, maintaining accurate records and liaising effectively with police officers, colleagues and members of the public. I have a strong attention to detail, a proactive approach to problem-solving and the ability to work effectively both independently and as part of a team. I am now looking to build on my policing experience and transferable skills in an investigation support role, where I can contribute to complex investigations through accurate information management, effective communication and a commitment to high professional standards.

Overview

7
7
years of professional experience

Work History

Communications Officer

Metropolitan Police Service
11.2023 - 10.2026
  • Despatch units to incidents across all gradings by call severity.
  • Prioritise incoming calls to match urgency and current demand.
  • Liaise with members of the public to confirm reporting intentions and next steps.
  • Communicate with Response Officers, Firearms Pod, Duty Officers, Senior Management, and Pan London when dealing with critical or major incidents across London.
  • Update resource display window, mapping officers to vehicles and locations for emergencies.
  • Collaborate with colleagues throughout shifts to ensure London communities are receiving the best service in accordance with Metropolitan Police standards.

Reception Supervisor

David Lloyd Leisure
12.2019 - 11.2023
  • Managed reception area and team, providing exceptional customer service and maintaining high standards of professionalism.
  • Handled guest complaints with empathy and discretion, resolving issues to ensure repeat business.
  • Took phone calls and responded to business general emails, managing matters including bookings, general enquiries and complaints.
  • Coordinated bookings, appointments, and schedules to maximise efficiency and guest satisfaction.
  • Oversaw daily cash transactions, ensuring accuracy in billing and financial records.
  • Trained new staff in customer service protocols and reception duties, improving team performance.

Education

Diploma of Higher Education -

Fashion Retail Academy
London, ENG
2021

GCSEs -

Trinity School
Sevenoaks, KEN
2019

Skills

  • Police Operational knowledge
  • Information assessment and prioritisation
  • Accurate information recording
  • Handling sensitive information
  • Workload management
  • Decision making under pressure
  • Teamwork and collaboration
  • Problem solving and attention to detail
  • Resilience and professionalism
  • Organisation and Record management
  • IIP, CAD, PNC, Clio
  • Basic knowledge of CONNECT

Timeline

Communications Officer

Metropolitan Police Service
11.2023 - 10.2026

Reception Supervisor

David Lloyd Leisure
12.2019 - 11.2023

Diploma of Higher Education -

Fashion Retail Academy

GCSEs -

Trinity School
Erin Caitlin Hart