Erin Wright
Maghaberry,Armagh
Summary
Motivated and customer-focused travel professional with strong communication and problem-solving skills, currently building a career in the travel industry.
Experienced in delivering high-quality customer service, handling enquiries efficiently, and building positive client relationships in fast-paced environments, while maintaining a high level of organisation and consistently meeting deadlines.
Passionate about travel and committed to creating personalised, stress-free experiences that meet client needs. Consistently receiving positive customer feedback, with experience supporting clients through booking changes, resolving issues, and assisting in planning tailored travel itineraries, all while demonstrating reliability and punctuality in day-to-day responsibilities.
Eager to develop within a well-established agency, bringing enthusiasm, strong organisational skills, and a genuine commitment to delivering exceptional customer experiences.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Trainee Travel Consultant
Terra Travel
Craigavon, Armagh
2025.12 - 2026.04
- Manage incoming calls and emails, responding promptly to customer enquiries and booking requests
- Deliver a high standard of customer service while handling client queries, amendments, and complaints professionally
- Build strong relationships with a diverse client base, including individual travellers and corporate groups
- Create tailored travel solutions by researching destinations, comparing options, and securing the best value for clients
- Consistently meet and exceed individual sales targets through effective customer engagement and tailored travel solutions
- Advise customers on visas, travel requirements, and safety to ensure smooth and compliant journeys
- Use travel agency systems to generate quotes, process bookings, confirm payments of deposits and present clear comparisons to clients to help secure sales
- Generate invoices, process payments, including cash transactions, and set up payment plans offering multiple methods to maximise sales
- Chase unpaid bookings to avoid payment delays and balancing of accounts
- Work in strict compliance with company policies, procedures, and industry regulations at all times
- Trusted with key holder responsibilities, including opening and closing the store in line with security procedures
- Actively engage in ongoing training, both in-store and with external suppliers, to strengthen product knowledge and industry expertise
- Attend supplier and agency events to build industry relationships, develop destination knowledge, and stay informed on new products, opportunities and trends
- Stay up to date with industry trends, destinations, and travel updates to provide accurate and relevant advice
Ryanair UK Cabin Crew Training (Partial Completion
Ryanair
July 2025 – August 2025
2025.07 - 2025.08
- Successfully completed the first four weeks of an intensive cabin crew training programme with Ryanair.
- Developed strong knowledge of aviation procedures, safety protocols, and airline customer service standards.
- Passed all assessments completed during the training period.
- Strengthened resilience, adaptability, and ability to perform effectively in a fast-paced, high-pressure environment.
Customer advisor
Centra (Private Owners)
Culcavey, Co Down
2022.08 - 2025.12
- Assisted customers with product selection, contributing to increased sales and customer satisfaction.
- Adhered to strict legal and regulatory guidelines when handling restricted products.
- Delivered consistently high standards of customer service in a fast-paced retail environment.
- Maintained up-to-date knowledge of products and promotions to provide accurate advice.
- Handled cash and card transactions accurately using the till system, ensuring correct balances and secure payments.
- Resolved customer complaints and concerns professionally, maintaining a calm and positive approach.
- Replenished stock and ensured the store met presentation and visual merchandising standards.
Customer advisor
Hendersons
Moria, Armagh
2023.01 - 2025.07
- Collaborated effectively with colleagues to resolve complex customer issues quickly and efficiently.
- Supported smooth day-to-day store operations through strong teamwork and communication.
- Delivered excellent customer service, ensuring a positive and engaging shopping experience.
- Consistently adhered to company policies and procedures to maintain compliance and standards.
- Demonstrated strong product knowledge to guide customers in making informed purchasing decisions.
- Carried out opening and closing procedures accurately and reliably.
- Worked across multiple areas of the store, completing tasks efficiently and to a high standard.
- Managed daily responsibilities effectively, maintaining an organised routine and prioritising tasks as needed.
Public relations officer
YFCU - Club Committee
, County Antrim
2024.04 - 2025.04
- Increased public awareness through the implementation of effective PR and communication strategies, with a strong understanding of the farming community.
- Managed and responded to negative feedback, improving overall brand perception.
- Drafted and distributed compelling press releases across local media and social platforms to maximise coverage.
- Strengthened time management skills by successfully handling multiple projects within tight deadlines.
- Supported and enhanced the organisation’s reputation through clear, consistent communication.
- Maintained regular attendance at meetings and public events to gather content and demonstrate commitment.
- Collaborated with committee members to support decision-making and ensure aligned messaging.
Education
Btec Level 3 - Travel and Tourism
South Eastern Regional College
2024.09 - 2025.05
GCSES -
Lisnagarvey High School
2017.09 - 2024.03
Skills
- Excellent customer service and client relationship management
- Strong communication skills, both face-to-face and via phone/email
- Effective problem-solving and complaint resolution in fast-paced environments
- Ability to plan, organise, and manage travel arrangements with strong attention to detail
- Strong time management and ability to handle multiple bookings and enquiries
- Confident multitasker, able to prioritise workloads efficiently
- Proficient in IT systems including Microsoft Excel and general office software
- Familiar with booking systems, reservation platforms, and handling customer data accurately
- Knowledge of policies, procedures, and compliance requirements within a regulated environment
- Empathy and patience when supporting customers with changes, cancellations, and queries
- Team player with a collaborative and supportive approach
- Basic numerical and accountancy skills for processing payments and bookings
Affiliations
- I am a keen horserider, I enjoy reading and spending time with friends and family
MARKETING & OPERATIONS – FAMILY HOLIDAY RENTALS
- Ongoing
- Manage the marketing and day-to-day running of two family-owned holiday rentals listed on Airbnb, gaining practical experience in hospitality, customer service, and basic marketing.
- Help promote the properties by creating social media posts and short videos to attract guests.
- Handle guest messages from booking enquiry through to after their stay, making sure communication is clear and friendly.
- Meet and greet guests on arrival and help them check in and settle in.
- Support cleaning and preparing the properties to a high standard between stays.
- Respond to guest reviews and help maintain a positive online reputation.
- Assist with pricing and simple promotional offers during busy and quiet periods.
Timeline
Trainee Travel Consultant
Terra Travel
2025.12 - 2026.04
Ryanair UK Cabin Crew Training (Partial Completion
Ryanair
2025.07 - 2025.08
Btec Level 3 - Travel and Tourism
South Eastern Regional College
2024.09 - 2025.05
Public relations officer
YFCU - Club Committee
2024.04 - 2025.04
Customer advisor
Hendersons
2023.01 - 2025.07
Customer advisor
Centra (Private Owners)
2022.08 - 2025.12
GCSES -
Lisnagarvey High School
2017.09 - 2024.03