Summary
Overview
Work History
Education
Skills
Timeline
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Erin Wright

Maghaberry,Armagh

Summary

Friendly and driven individual with highly developed communication and problem-solving skills.

Committed to making positive impact in a tourism role.

Experienced in customer service with focus on delivering exceptional support and building strong client relationships. Capable of resolving issues swiftly and improving customer satisfaction through effective communication and problem-solving skills. Adept at working in fast-paced environments and ensuring positive customer experiences.

Passionate about promoting the accessibility of travel and the never ending opportunities that follow it.

Eager to learn more about the travel industry and build a career within it.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work History

Customer advisor

Hendersons
Moria, Armagh
01.2023 - Current
  • Collaborated with colleagues to swiftly resolve complex customer issues.
  • Ensured smooth store operations by coordinating with the team effectively.
  • Provided exceptional customer service to ensure a positive shopping experience.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Demonstrated clear knowledge on products effectively, enabling informed purchasing decisions by customers.
  • Completed opening and closing procedures each day.
  • Was able to adhere to different aspects of the store and carry out tasks accurately.
  • Maintained a steady routine each shift, understanding which tasks need to be carried out when.

Public relations officer

Private Voluntary Organisation
, County Antrim
04.2024 - 04.2025
  • Increased public awareness by implementing effective PR strategies.
  • Addressed negative reviews; improved overall public perception of brand.
  • Drafting, compelling and distributing press releases for newspapers/socials to reach maximum media pick-up.
  • Improved time management and ability to manage multiple projects under tight deadlines.
  • Enhancing and managing the reputation of the organisation through effective communication strategies.
  • Upholding consistent attendance to meetings and public events to show dedication and gather up-to-date content.
  • Communicated effectively with other committee members when decision making.

Customer advisor

Centra (Private Owners)
Culcavey, Down
08.2022 - 09.2023
  • Assisted customers in product selection, resulting in increased sales.
  • Stuck to strict guidelines and laws regarding certain products.
  • Maintaining a high quality of customer service.
  • Staying updated on product knowledge and promotions to deliver accurate advice and information.
  • Handling customer complaints and concerns with professionalism and in a calm demeanour.
  • Replenishing stock and keeping up with store presentation standards.

Education

A-Levels - Tourism

Lisburn Tech
Lisburn
09.2024 - 05.2025

GCSEs - Tourism

Lisnagarvey High School
Down
09.2017 - 03.2024

Skills

  • Multitasking capability
  • Basic accountancy
  • Empathy and understanding
  • Patience under pressure
  • Resilience in stressful situations
  • Team player
  • Complaint management
  • Customer Service
  • Policy awareness
  • Problem solving skills
  • Time management
  • Good communication skills
  • Conflict Resolution

Timeline

A-Levels - Tourism

Lisburn Tech
09.2024 - 05.2025

Public relations officer

Private Voluntary Organisation
04.2024 - 04.2025

Customer advisor

Hendersons
01.2023 - Current

Customer advisor

Centra (Private Owners)
08.2022 - 09.2023

GCSEs - Tourism

Lisnagarvey High School
09.2017 - 03.2024

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Erin Wright