Erin Williams

In my current position I manage and coordinate a team of 35 staff providing a 24/7/365 medical records and patient information service. Lead operational planning including rotas, workload allocation, staffing levels and service coverage. I oversee subject access requests (SARs) and patient information requests ensuring confidentiality and compliance with NHS procedures. Conduct return to work meetings, manage sickness absence and support staff wellbeing. I successfully manage and support a workforce where approximately 50% of my team are neurodivergent, promoting an inclusive and supporting working environment. I handle complex and sensitive queries from both patients and staff professionally and efficiently. I have implemented a number of new systems and processes to the department that have cut costs, reduced workload pressures and streamlined team workflows. I have built a positive and productive team culture focused on collaboration and continuous improvement.

I worked within a busy maternity triage department supporting midwives, clinicians and patients in a high pressure 24/7/365 environment. I managed staff rotas for a team of six to ensure continuous department coverage. I answered around 140 phone calls a day prioritising urgent and emergency situations appropriately assisted midwives with patient admission and booking processes using NHS computer systems. I coordinated emergency calls to the on call medical teams, anaesthetist's and neonatal teams during urgent deliveries' and maintained accurate patient records. I developed strong prioritisation and communication skills while working in that fast paced clinical setting.