Erin Surkitt
Invermoriston,Invernessshire
Summary
Motivated and ambitious assistant with experience in internal communication, database management and event coordination. Hardworking, thorough and committed team player. Demonstrates excellent multitasking abilities to handle various day-to-day administrative responsibilities simultaneously.
Proactive and resourceful individual with excellent organisational and communication skills, coupled with proficiency in Microsoft Office Suite. Demonstrated ability to prioritise tasks and manage time effectively to support team objectives. Ready to contribute to seamless operations and enhance productivity in fast-paced environment.
Overview
3
3
years of professional experience
13
13
years of post-secondary education
Work history
Destinations Assistant
Scottish Canals
Fort Augustus, Highland
2023.06 - Current
- Completed assigned work within deadlines and to company standards.
- Understood and adhered to company's health and safety policies.
- Facilitated smooth running of operations through efficient task management.
- Took on additional tasks on manager's request.
- Handled queries regarding products, providing detailed information as necessary.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Inspected products for damages and expiry dates before processing refunds.
- Managed customer lines for minimum wait times and high satisfaction.
- Updated window displays regularly for fresh store appeal.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Organised displays to promote inventory and encourage customer purchases.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Greeted every customer warmly, promoting friendly atmosphere.
- Promoted customer loyalty scheme at checkout.
- Built rapport with frequent shoppers to foster loyal customer base.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Created speciality drinks according to exact customer requests and preferences.
- Built and nurtured customer loyalty by remembering personal preferences.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
Ice cream server
Mieles Gelato
Fort Augustus, Highland
2022.05 - 2022.10
- Served customers at 2 counters simultaneously, balancing customers to reduce waiting times.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Maintained cleanliness and organisation in the serving area to enhance customer satisfaction.
- Demonstrated proper food handling and safety standards.
- Provided excellent customer service by addressing queries politely and promptly.
- Packaged takeaway food for easy transport by customers or delivery drivers.
- Conversed with customers about food and beverage desires, suggesting items best matching preferences.
- Prepared basic food items and ingredients for more complex dishes.
- Reheated pre-prepared food following standard instructions.
- Collaborated well with team members ensuring efficient operations during busy periods.
Education
National 4 - Mathematics
Kilchuimen 3-18 Campus
Fort Augustus, Highland 2019.08 - 2020.08
National 5 - French
Kilchuimen 3-18 Campus
Fort Augustus 2020.08 - 2021.08
National 5 - Chemistry
Kilchuimen 3-18 Campus
Fort Augustus 2020.08 - 2021.08
National 5 - Biology
Kilchuimen 3-18 Campus
Fort Augustus, Highland 2020.08 - 2021.08
National 5 - Art And Design
Kilchuimen 3-18 Campus
Fort Augustus 2021.08 - 2022.08
National 5 - Psychology
Kilchuimen 3-18 Campus
Fort Augustus 2019.08 - 2020.08
National 5 - English
Kilchuimen 3-18 Campus
Fort Augustus 2019.08 - 2020.08
National 5 - History
Kilchuimen 3-18 Campus
Fort Augustus 2021.08 - 2022.08
Higher National Diploma - English
Kilchuimen 3-18 Campus
Fort Augustus, Highland 2020.08 - 2021.08
Advanced Higher National Diploma - English
Kilchuimen 3-18 Campus
Fort Augustus 2021.08 - 2023.08
National Certificate - Social Sciences
University of Highlands and Islands
Inverness 2022.08 - 2023.08
Higher National Certification - Social Sciences
University of Highlands and Islands
Inverness 2023.08 - 2024.08
Skills
- Fast typing speeds
- Remote work competency
- Telephone handling
- Customer Service
- Data Entry
- Tech-savvy
- Diary management
- Excellent judgement
- External communications
- Microsoft Office proficiency
- Client relationship building
Timeline
Higher National Certification - Social Sciences
University of Highlands and Islands
2023.08 - 2024.08
Destinations Assistant
Scottish Canals
2023.06 - Current
National Certificate - Social Sciences
University of Highlands and Islands
2022.08 - 2023.08
Ice cream server
Mieles Gelato
2022.05 - 2022.10
National 5 - Art And Design
Kilchuimen 3-18 Campus
2021.08 - 2022.08
National 5 - History
Kilchuimen 3-18 Campus
2021.08 - 2022.08
Advanced Higher National Diploma - English
Kilchuimen 3-18 Campus
2021.08 - 2023.08
National 5 - French
Kilchuimen 3-18 Campus
2020.08 - 2021.08
National 5 - Chemistry
Kilchuimen 3-18 Campus
2020.08 - 2021.08
National 5 - Biology
Kilchuimen 3-18 Campus
2020.08 - 2021.08
Higher National Diploma - English
Kilchuimen 3-18 Campus
2020.08 - 2021.08
National 4 - Mathematics
Kilchuimen 3-18 Campus
2019.08 - 2020.08
National 5 - Psychology
Kilchuimen 3-18 Campus
2019.08 - 2020.08
National 5 - English
Kilchuimen 3-18 Campus
2019.08 - 2020.08