Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Surkitt

Invermoriston,Invernessshire

Summary

Motivated and ambitious assistant with experience in internal communication, database management and event coordination. Hardworking, thorough and committed team player. Demonstrates excellent multitasking abilities to handle various day-to-day administrative responsibilities simultaneously.

Proactive and resourceful individual with excellent organisational and communication skills, coupled with proficiency in Microsoft Office Suite. Demonstrated ability to prioritise tasks and manage time effectively to support team objectives. Ready to contribute to seamless operations and enhance productivity in fast-paced environment.

Overview

3
3
years of professional experience
13
13
years of post-secondary education

Work History

Destinations Assistant

Scottish Canals
Fort Augustus, Highland
06.2023 - Current
  • Completed assigned work within deadlines and to company standards.
  • Understood and adhered to company's health and safety policies.
  • Facilitated smooth running of operations through efficient task management.
  • Took on additional tasks on manager's request.
  • Handled queries regarding products, providing detailed information as necessary.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Inspected products for damages and expiry dates before processing refunds.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Updated window displays regularly for fresh store appeal.
  • Maintained clean, appealing shop environment for comfortable shopping experience.
  • Organised displays to promote inventory and encourage customer purchases.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Greeted every customer warmly, promoting friendly atmosphere.
  • Promoted customer loyalty scheme at checkout.
  • Built rapport with frequent shoppers to foster loyal customer base.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Cleaned kitchen areas, food counters, and cooking utensils.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Created speciality drinks according to exact customer requests and preferences.
  • Built and nurtured customer loyalty by remembering personal preferences.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.

Ice cream server

Mieles Gelato
Fort Augustus, Highland
05.2022 - 10.2022
  • Served customers at 2 counters simultaneously, balancing customers to reduce waiting times.
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Maintained cleanliness and organisation in the serving area to enhance customer satisfaction.
  • Demonstrated proper food handling and safety standards.
  • Provided excellent customer service by addressing queries politely and promptly.
  • Packaged takeaway food for easy transport by customers or delivery drivers.
  • Conversed with customers about food and beverage desires, suggesting items best matching preferences.
  • Prepared basic food items and ingredients for more complex dishes.
  • Reheated pre-prepared food following standard instructions.
  • Collaborated well with team members ensuring efficient operations during busy periods.

Education

National 4 - Mathematics

Kilchuimen 3-18 Campus
Fort Augustus, Highland
08.2019 - 08.2020

National 5 - French

Kilchuimen 3-18 Campus
Fort Augustus
08.2020 - 08.2021

National 5 - Chemistry

Kilchuimen 3-18 Campus
Fort Augustus
08.2020 - 08.2021

National 5 - Biology

Kilchuimen 3-18 Campus
Fort Augustus, Highland
08.2020 - 08.2021

National 5 - Art And Design

Kilchuimen 3-18 Campus
Fort Augustus
08.2021 - 08.2022

National 5 - Psychology

Kilchuimen 3-18 Campus
Fort Augustus
08.2019 - 08.2020

National 5 - English

Kilchuimen 3-18 Campus
Fort Augustus
08.2019 - 08.2020

National 5 - History

Kilchuimen 3-18 Campus
Fort Augustus
08.2021 - 08.2022

Higher National Diploma - English

Kilchuimen 3-18 Campus
Fort Augustus, Highland
08.2020 - 08.2021

Advanced Higher National Diploma - English

Kilchuimen 3-18 Campus
Fort Augustus
08.2021 - 08.2023

National Certificate - Social Sciences

University of Highlands and Islands
Inverness
08.2022 - 08.2023

Higher National Certification - Social Sciences

University of Highlands and Islands
Inverness
08.2023 - 08.2024

Skills

  • Fast typing speeds
  • Remote work competency
  • Telephone handling
  • Customer Service
  • Data Entry
  • Tech-savvy
  • Diary management
  • Excellent judgement
  • External communications
  • Microsoft Office proficiency
  • Client relationship building

Timeline

Higher National Certification - Social Sciences

University of Highlands and Islands
08.2023 - 08.2024

Destinations Assistant

Scottish Canals
06.2023 - Current

National Certificate - Social Sciences

University of Highlands and Islands
08.2022 - 08.2023

Ice cream server

Mieles Gelato
05.2022 - 10.2022

National 5 - Art And Design

Kilchuimen 3-18 Campus
08.2021 - 08.2022

National 5 - History

Kilchuimen 3-18 Campus
08.2021 - 08.2022

Advanced Higher National Diploma - English

Kilchuimen 3-18 Campus
08.2021 - 08.2023

National 5 - French

Kilchuimen 3-18 Campus
08.2020 - 08.2021

National 5 - Chemistry

Kilchuimen 3-18 Campus
08.2020 - 08.2021

National 5 - Biology

Kilchuimen 3-18 Campus
08.2020 - 08.2021

Higher National Diploma - English

Kilchuimen 3-18 Campus
08.2020 - 08.2021

National 4 - Mathematics

Kilchuimen 3-18 Campus
08.2019 - 08.2020

National 5 - Psychology

Kilchuimen 3-18 Campus
08.2019 - 08.2020

National 5 - English

Kilchuimen 3-18 Campus
08.2019 - 08.2020
Erin Surkitt