Erin Street

Started as a Saturday sales assistant and worked my way up to become a senior sales assistant.

• Cleaned and maintained display cases, ensuring a visually appealing environment for customers.
• Handled repairs or alterations for customers resulting in increased customer satisfaction.
• Increased customer satisfaction by providing knowledgeable advice on precious and semi-precious stones.
• Managed cash transactions efficiently minimising any discrepancies at end-of-day balancing.
• Organised jewellery displays to showcase latest collections effectively.
• Assessed quality of stock upon delivery ensuring only high-quality products were sold.
• Demonstrated intricate details of jewellery pieces, enhancing client understanding and appreciation.
• Maintained professional relationships with suppliers thereby ensuring timely delivery of orders.
• Assisted in the selection of jewellery for clients seeking unique pieces.
• Handled delicate items with utmost care and attention to detail.
• Responded to customer inquiries promptly, delivering exceptional after-sales service.
• Provided expert knowledge to customers, ensuring their trust and loyalty.
• Managed inventory effectively, keeping track of stock levels regularly.
• Ensured safe storage of valuable items, maintaining security at all times.
• Recommended and provided personal advice on pieces of jewellery based on customer needs and preferences.
• Oversaw correct pricing, functioning and display of items put up for sale.
• Kept store clean and tidy to make customers feel comfortable and welcome.
• Evaluated stock used and ordered low stock items.
• Prepared orders for customers with wrapped, bagged and boxed items.
• Accepted card, cash and cheque payments in POS register system.
• Designed and made beaded jewellery, some bespoke and some for stock. This also included restringing/repairing customer items.
• Carried out active selling from initial customer greeting.
• Built rapport with new and existing customers to boost client retention.
• Designed visually pleasing in-store and window displays to increase footfall.
• Completed necessary weekly banking.

• Supported the team in achieving targets by assisting in strategic planning and execution tasks.
• Assisted in project management, leading to timely completion of assignments.
• Facilitated smooth communication for better teamwork.
• Collaborated with the team leader for efficient task delegation.
• Maintained a positive work environment through conflict resolution techniques, fostering better relations amongst colleagues.
• Participated actively in brainstorming sessions; provided useful suggestions that were implemented successfully.
• Collaborated closely with design team to craft unique jewellery designs.
• Quality control checked all jewellery and compiled feedback forms to suppliers to ensure perfect product standards.
• Participated in model and product photoshoots to ensure smooth operations and make sure products were marketed well.
• Completed stocktakes efficiently to ensure stock levels were correct.

• Improved customer satisfaction by delivering prompt and accurate service.
• Maintained a positive attitude whilst interacting with customers, fostering a friendly shop environment.
• Enhanced store cleanliness with diligent maintenance tasks.
• Responded promptly to all customer enquiries, enhancing overall service experience.
• Performed opening and closing procedures as per company policy, ensuring store readiness every day.
• Prepared food items as per orders, maintaining taste consistency and quality standards.
• Processed card payments for increased transaction efficiency.
• Upheld hygiene standards in food preparation areas for safe consumption by customers.
• Served customers quickly during peak hours to minimise waiting time.
• Bagged, boxed and wrapped goods with care to maintain quality and presentation.

I started as a Saturday then continued as an apprentice until I was made redundant in 2023.

My roles included:

• Gowned clients in preparation for salon services.
• Engaged with clients politely whilst waiting their turn to improve customer experience.
• Performed shampooing and conditioning services for improved client comfort.
• Managed appointment bookings effectively to avoid scheduling conflicts.
• Assisted senior stylists during hair treatments, enhancing customer satisfaction.
• Maintained exceptional cleanliness of salon area, promoting a hygienic environment.
• Restocked salon supplies regularly, keeping the workspace well-equipped.
• Washed and sterilised brushes and combs after use for hygiene purposes.
• Swept up hair clippings promptly after each haircut, maintaining a tidy work area.
• Handled cash transactions accurately, reducing financial discrepancies.
• Assisted in colour mixing and application for precise hair treatments.
• Provided regular refreshments and snacks for continued customer satisfaction.
• Styled hair using optimum cutting and scissoring techniques.
• Permed and straightened hair to achieve desired client looks.
• Coloured hair using permanent, semi-permanent and natural dyes to suit client needs.
• Kept detailed records of customer information and services provided, maintaining continuity of provisions between stylists.
• Provided hairstyling for special occasions, including weddings, parties and events.