Erin McGregor
Renfrew,United Kingdom
Summary
I'm a detail-oriented professional with extensive expertise in documentation and record keeping, analytical reporting, and efficient delegation. I demonstrate proficiency in project management software use and business correspondence writing, a strong understanding of GDPR compliance and safety protocols. Adept at personnel training provision, travel arrangements planning, and calendar scheduling, showcasing exceptional time management mastery and telephone etiquette.
I am an energetic professional worker with highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.
Overview
8
8
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work history
Vehicle damage appraiser
Sixt van and Truck
Glasgow, Glasgow City
02.2025 - Current
- Developed strong relationships with local body shops to expedite repair work.
- Improved claim processing times by streamlining appraisal procedures.
- Achieved comprehensive vehicle inspections for accurate damage assessment.
- Exercised keen attention to detail whilst identifying hidden damages not visible during initial inspections.
- Kept abreast with latest automotive technologies to enhance efficiency in appraisals.
- Facilitated swift resolution of disputes between insurance companies and policyholders through sound judgement and mediation skills.
- Negotiated repair costs with garages, safeguarding client interests.
- Communicated findings effectively to clients, promoting transparency and trust.
- Conducted thorough reviews of repair estimates, ensuring consistency with industry standards.
- Prioritised high-value cases in peak times; managed workload efficiently.
- Handled all claims and communications within established service level agreements.
- Completed general claims administration, reviewing and distributing legal and evidentiary documentation.
- Gathered, recorded, and distributed complete documentary evidence.
Small animal hospital receptionist/administrator
Reed Recruitment
Glasgow, Glasgow City
10.2024 - 01.2025
- Processing prescriptions
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Handled appointment scheduling to ensure smooth daily operations.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Upheld confidentiality with sensitive information handling procedures.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Assisting veterinary staff with appointments and designating consultation rooms
- Quotations of multiple procedures/consultations
- Invoicing outwards and inwards
- Processing card, cash and online payments
- Managed calendars, strategically scheduling appointments to maximise availability.
- Dealing with customer enquiries/complaints
- Email management of multiple inboxes
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Managed phone calls, resulting in effective communication flow within the company.
- Issued visitor and contractor passes and recorded visits on security system.
- Processing expenses
- Dealing with insurance claims and processing them onto the system
- Providing the upmost professional and empathetic approach to clients
Senior Surgeon/Patient Coordinator
The Health Care Collection
Glasgow, United Kingdom
06.2024 - 10.2024
- Company Overview: Glasgow/United Kingdom
- Consulting and examining patients on all surgical procedures offered by the Health Care Collection
- Booking surgical procedures and consulting with various Surgeons across the region.
- Managing expectations of the patients ensuring regular contact and updates
- Running and managing busy surgeon clinic days across the region in a fast-paced environment.
- Providing excellent customer care and service for all surgical patients
- Managing patient complaints and escalating where appropriate
- Following company policies, including data protection and new GDPR rules
- Filing medical documentation and creating new paperwork for patients
- Managing surgical ability with senior management to meet business needs
- Maintaining communication with patients throughout their patient journey
- Handling inbound and outbound calls for the company
- Answering enquiries on several treatments and procedures offered to prospective and existing patients
- Inputting patient medical data onto the company database
- Dealing effectively with customer complaints
- Addressing patient concerns and directing to the appropriate practitioner when needed
- Glasgow/United Kingdom
- Maintained up-to-date knowledge of surgical practices, ensuring high standard care delivery.
- Established rapport with patients for reduced anxiety during operations.
- Participated in local and national conferences to stay abreast with recent medical advancements.
- Communicated effectively and sensitively with patients, relatives and colleagues to optimise care.
Customer Service and Sales Advisor
Sky
01.2023 - 04.2024
- I was previously employed as a Customer Service and Sales Advisor with Sky.
- This role allows me to prove my communication and interpersonal skills.
- My position requires me to speak with customers of all ages and nationalities who are thinking of leaving Sky or want to make changes to their current package.
- I feel that the role suits my personality as I am a very positive and upbeat person that is aware of how difficult telephone communications can be for some of my customers due to the language barrier or their knowledge of technology which is sometimes stressful and frustrating for them.
- I feel that it is important from the offset of the call to put the caller at ease, being patient and friendly are two key qualities needed when dealing with the public along with being very knowledgeable of the products that we have meaning I can sell the right package to the right customer.
- I believe in going the extra mile for customers to give a personal experience to each one of them by building trust and positivity about their account and relationship with Sky.
Ambulance Dispatcher
Ambulance Scotland
08.2020 - 01.2023
- I see myself as someone who thrives in fast-paced and challenging environments, this role was one that I enjoyed and was grateful for the experience of.
- I worked in a very busy and relied on emergency department, before becoming a student Paramedic.
- To carry out this role to the required high standard, it was imperative that I kept myself updated with all legislation and protocols within the service to ensure I complied with the standards and Codes of Conduct NHS Scotland set out for the Ambulance Service to adhere to providing the public with the highest standard of healthcare ensuring we are there for them in their most critical times of need.
- It was imperative I provided a high level of communication skills and patience due to the varying ages and nationalities I dealt with daily, this is one of my strongest qualities.
- Processed large volumes of calls daily whilst maintaining composure and professionalism.
- Provided immediate telephonic assistance in emergency situations; saved lives.
- Handled high-pressure scenarios competently, provided excellent service under stress.
- Delivered rapid response with effective decision-making skills.
Stockbroking Assistant
Barclays
Glasgow, United Kingdom
08.2018 - 07.2020
- Company Overview: Glasgow, Strathclyde
- Daily I detailed conversations with clients regarding their investment portfolios and products such as performance and corporate actions etc.
- I discovered daily the most up to date market news on businesses and stocks and how this will affect our clients and economy.
- I was also a heavily involved member of the citizenship programme in Barclays, getting involved in all kinds of charity work from children in need to sleep in the park.
- Handled high-pressure situations calmly when dealing with volatile market fluctuations.
- Used advanced computer software for tracking market trends, aiding in efficient decision-making process.
- Calculated financial risk, taking precautions to mitigate unwanted consequences.
- Presented complex financial information in a clear, concise manner, making it understandable even for novice investors.
- Attended seminars, conferences, and workshops for continuous professional development in stock broking field.
- I supported technical specialists in improving operations and resolving issues to deliver efficient customer service.
- Analysing departmental documents for proper distribution and filing is also key for a smooth-running business that I take part in.
- Conducted thorough research on company stocks for accurate valuation and projection.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- I have worked directly with Vice Presidents and Directors of the department to achieve a happier workplace for colleagues.
- Liaised with clients to maintain relationships and foster repeat business.
- Delivered regular updates to clients about their portfolio performance and future strategies.
Administration Assistant
Seko Logistics
06.2017 - 08.2018
- Distribute invoices to clients daily whilst keeping a good relationship between all channels of distribution i.e., couriers, suppliers, and clients.
- I would provide general admin support to the Commercial and Managing Directors, updating on Excel spreadsheets the status of crucial targets and daily mini targets within the company.
- I also ordered and distributed office supplies while adhering to a fixed office budget.
- I monitored and updated crucial company reports.
- I answered and managed incoming and outgoing calls while recording accurate messages to pass to my colleagues for actioning the opening, recording and distribution of mail, photocopying and any other ad Hoc admin studies.
Education
Diploma of Higher Education - Healthcare Practice
South Lanarkshire College
Glasgow, Glasgow CityBachelor of Science - Paramedic Science
Glasgow Caledonian University
Glasgow, Glasgow CityA-Levels - Stockbroking and Financial Industry
FCA MIFFID Exam
HND - Events Management
City Of Glasgow College
Scottish Qualifications Certificate - Higher Education
Renfrew High School
Skills
- Documentation and record keeping
- Analytical reporting
- Efficient delegation
- Estimation techniques
- Understanding of safety protocols
- Knowledge of gdpr compliance
- Personnel training provision
- Travel arrangements planning
- Basic html understanding
- Project management software use
- Business correspondence writing
- Invoicing and billing experience
- Calendar scheduling
- Patience and diplomacy
- Bookkeeping knowledge
- Data inputting
- Spreadsheet creation
- Time management mastery
- Telephone etiquette
- Written correspondence
- Microsoft Office proficiency
Custom
Available on request
Certification
- Driving License
- MIFFID financial examination 94% pass
Affiliations
- Walks and adventures with my dog
- Experiencing new restaurants
- Mindfulness reading and creative activities
- Travelling and experiencing different cultures
Timeline
Vehicle damage appraiser
Sixt van and Truck
02.2025 - Current
Small animal hospital receptionist/administrator
Reed Recruitment
10.2024 - 01.2025
Senior Surgeon/Patient Coordinator
The Health Care Collection
06.2024 - 10.2024
Customer Service and Sales Advisor
Sky
01.2023 - 04.2024
Ambulance Dispatcher
Ambulance Scotland
08.2020 - 01.2023
Stockbroking Assistant
Barclays
08.2018 - 07.2020
Administration Assistant
Seko Logistics
06.2017 - 08.2018
Diploma of Higher Education - Healthcare Practice
South Lanarkshire College
A-Levels - Stockbroking and Financial Industry
FCA MIFFID Exam
HND - Events Management
City Of Glasgow College
Scottish Qualifications Certificate - Higher Education
Renfrew High School
Bachelor of Science - Paramedic Science
Glasgow Caledonian University
Similar Profiles
BIBEK DUMRAKOTIBIBEK DUMRAKOTI
Customer Service Representative at SIXT Car and Truck RentalCustomer Service Representative at SIXT Car and Truck Rental
JASMIN IACUONEJASMIN IACUONE
Branch Manager at Sixt Car and Truck RentalBranch Manager at Sixt Car and Truck Rental
Hong WongHong Wong
Account Assistant at Marshall Motor Group-Marshall Truck and VanAccount Assistant at Marshall Motor Group-Marshall Truck and Van
Andris IndransAndris Indrans
Owner at ''Redline Remaps''Owner at ''Redline Remaps''
Umair RiazUmair Riaz
Customer Service Representative at Tele Circuit Network CorpCustomer Service Representative at Tele Circuit Network Corp