Erin McCormick
Paisley,Renfrewshire
Summary
Driven individual with a diverse background in customer service and operational roles. I engage effectively with teams and clients to create collaborative atmosphere. I'm eager to apply strong work ethic and dedication to exceed expectations in a new career path. I also have a strong interest in cars, engineering and competitive boxing with proven work ethic through competitive amateur boxing.
Overview
5
5
years of professional experience
Work History
Pest Control Service Specialist
Ecolab
12.2025 - Current
- Applied chemical and non-chemical treatments effectively, adhering to health and safety regulations.
- Completed detailed risk assessments before performing pest control operations to identify potential hazards.
- Conducted detailed inspections of properties to identify pest infestations and potential entry points.
- Educated clients on preventive measures to reduce the likelihood of future pest problems.
- Operated a range of pest control equipment safely, including sprayers and traps.
- Participated in ongoing training to stay updated on advancements in pest control techniques and products.
- Identified signs of pest activity during routine inspections to initiate timely interventions.
- Demonstrated flexibility by adapting to emergency pest control requests outside normal working hours.
- Maintained accurate records of pest control activities, including treatments applied and results achieved.
- Provided exceptional customer service, addressing concerns and answering queries regarding pest control processes.
Supervisor
Starbucks
11.2023 - 11.2025
- Maintained high standards of cleanliness and organisation in the workplace.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Planned and communicated daily manufacturing tasks and targets.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
Cleaner/glass collector/bartender
Old Swan Inn
05.2021 - 01.2025
- I started off as a glass collector in the pub, then moved on to being a cleaner, and on occasion would help out behind the bar with big events.
- Communicated regularly with supervisors and managers to obtain feedback on quality, service and care.
- Maintained a calm and professional demeanor when dealing with challenging or upset customers, ensuring a positive interaction.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
Crew member
McDonald's
11.2021 - 08.2022
- Utilised teamwork and time management skills to enhance customer service experience and ensure operational efficiency.
- Delivered fast, accurate service for positive customer experience.
- Provided high-level customer service by going the extra mile to identify and cater to customer needs.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
Education
Scottish Qualifications Certificate - Higher Education
St Andrews Academy
06.2023
Level 3 - Personal Trainer
Glasgow Fitness Academy
06.2023
Skills
- Commitment to excellence
- Team leadership and motivation
- Calm under pressure
- Willingness to learn
- Problem-solving
- Team building
- Conflict resolution
- Chemical application
- Pest identification
- Equipment operation
- Use of hand tools
- Power tool handling
Accomplishments
First Aid Trained 07/2025
Timeline
Pest Control Service Specialist
Ecolab
12.2025 - Current
Supervisor
Starbucks
11.2023 - 11.2025
Crew member
McDonald's
11.2021 - 08.2022
Cleaner/glass collector/bartender
Old Swan Inn
05.2021 - 01.2025
Scottish Qualifications Certificate - Higher Education
St Andrews Academy
Level 3 - Personal Trainer
Glasgow Fitness Academy