Erin Lupton

• I successfully completed my sales Advisor apprenticeship with a distinction, gaining practical experience in customer service, teamwork, and problem-solving in a busy retail environment.
• I developed strong communication skills and learned to take responsibility for my tasks while consistently following procedures to a high standard.
• By always putting customers first, I built loyalty and trust, ensuring a positive experience for every customer.
• This taught me the importance of attention to detail, patience, and professionalism- qualities that are directly transferable were working carefully; following instructions, delivering reliable, high-quality work is essential.
• Completing my apprenticeship and receiving recognition for my work also helped me grow in confidence, enabling me to take on challenges, make decisions, and trust my abilities.

• After my first apprenticeship, I carried on to my Level 3 Team Leader qualification as soon as I turned 18.
• Here I was responsible for running the store efficiently, including opening and closing procedures, cash handling, safe checks, banking, change runs, and cash pick-ups.
• I acted as the face of the company, ensuring customers received excellent service, and always representing the brand professionally.
• I supported and guided team members, delegated tasks, and motivated staff to achieve targets, while maintaining a positive and productive working environment.
• A key part of my role was handling difficult or unhappy customers with patience and professionalism, resolving issues calmly, and ensuring customer satisfaction.
• By having this level of responsibility, I can remain level-headed and not get distracted.
• Although it was an apprenticeship, I studied 'off-the-job' training, gaining insights into how a business operates internally. I learnt about laws and legislation affecting the workplace, including health and safety requirements, employment law, and compliance regulations, which has taught me the importance of following rules.
• I also developed awareness of diversity and inclusion, understanding how to support and motivate a team, while respecting individual differences, and promoting a positive working environment.
• Additionally, I gained knowledge of business finance, including budgeting, and monitoring sales, which helped me understand how decisions impact overall performance.

Although I am grateful for my opportunities in my previous roles, I have realised that I am highly goal-driven and thrive in roles where I am practically challenged and able to apply problem-solving skills. This is what has inspired me to pursue a career in electrical engineering, where I know I can excel and be fully engaged in a role that tests my abilities. I am now focused on building a long-term career in a trade that matches my ambitions and strengths. While I may not have previous experience in electrical work, I am a quick learner, highly motivated, and willing to work hard to be successful.