Erin Lever
Bolton,Greater Manchester
Summary
Highly motivated and results-driven Senior Credit Controller with 8 years experience in credit control, risk assessment, and debt recovery. Proven track record of reducing aged debt, improving cash flow, and leading high-performing credit teams. Adept at implementing robust credit policies, managing stakeholder relationships, and maintaining compliance with financial regulations within the construction and FM sector. Seeking to leverage my expertise in credit management to support and strengthen financial operations.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Senior Credit controller
HSS Hire
Manchester
04.2024 - Current
- Arranging face-to-face meetings with stakeholders to resolve queries and discuss reduction of debt.
- Liaising with internal departments to action disputes to resolve queries
- Producing in-depth bespoke statements and reconciliations in excel for blue-chip clients.
- Reducing 120+ debt by 1.2 million over 5 month period across FM accounts such as CBRE, ADT, MITIE
- Issuing 7-day letters via Top Service and managing legal process with 3rd part debt collectors - Glenwoods etc.
- Training and Managing Small team of credit controllers within FM sector
Credit Controller
Rijo 42
Manchester, United Kingdom
03.2023 - 04.2024
- Managing £1.8 Million ledger and hitting 95% debt collection monthly
- Using excel to reconcile accounts - X-lookups, Pivots etc.
- Liaising with internal and external departments to resolve customer disputes and increase cash collection
- Exporting and uploading direct debits and AUDIS details to bank
Credit Controller
Aspire Platforms
Leigh, Wigan
02.2022 - 03.2023
- Managing 200+ customer accounts, encouraging early settlement of any outstanding payments
- Opening Credit accounts, assessing customer for creditworthiness & checking against potential fraud
- Ensuring customer accounts were set up inline with credit insurance requirements to ensure coverage and mitigate risk
- Using excel to reconcile accounts - X-lookups, Pivots etc.
- Liaising directly with suppliers to resolve complicated customer disputes
- Exceeding cash collection targets every month
- Knowledge of sage 200 and Syrinx
Senior Credit Controller
Cura Accounting
Bury, Borough of Bury
01.2021 - 02.2022
- Assisting with migration of AR functions of two US-based companies to UK
- Allocating payments of several companies, across multiple bank accounts and currencies
- Managing allocation of online sales e.g. Amazon and eBay payments
- Resolving disputes and managed raising of credit notes / invoice runs
Credit Controller
Aalco Metals
Bolton, Greater Manchester
01.2018 - 01.2021
- Managing end-to-end collection process for large sales ledger
- Controlling 90-day debt and slow payers
- Opening Accounts, ensuring creditworthiness and that accounts were inline with insurance policy requirements to minimise risk
- Reconciling large accounts and allocating cash accurately
- Hitting monthly cash collection KPI's
- Driving timely resolutions to customer disputes
- Maintaining credit limits in line with credit insurance policies
Education
CICM - Trade, Consumer & Export Credit
Chartered Institute of Credit Managment
Bolton03.2019
Bachelor of Science - Bachelors of Adult Nursing
The University of Manchester
Manchester, MAN01.2018
Skills
- Key Skills
- Credit Risk Assessment & Management
- Debt Recovery & Collections
- Aged Debt Reduction
- Team Leadership & Training
- Dispute Resolution and Query Management
- Stakeholder Management
- ERP & Credit Control Software (eg, Excel, SAP, Sage, QuickBooks)
- Compliance & Regulatory Knowledge
- Negotiation & Conflict Resolution
Certification
- National Citizen Service: Completion Certificate
- Mental health First aider - Level 2
- Full UK Driving License and access to own vehicle
Timeline
Senior Credit controller
HSS Hire
04.2024 - Current
Credit Controller
Rijo 42
03.2023 - 04.2024
Credit Controller
Aspire Platforms
02.2022 - 03.2023
Senior Credit Controller
Cura Accounting
01.2021 - 02.2022
Credit Controller
Aalco Metals
01.2018 - 01.2021
CICM - Trade, Consumer & Export Credit
Chartered Institute of Credit Managment
Bachelor of Science - Bachelors of Adult Nursing
The University of Manchester
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