Erin Leask
Stirling,Scotland
Summary
Dedicated professional with a strong background in healthcare and customer service, known for a professional and polite demeanour. Demonstrates excellent team player abilities, effective communication, and cross-functional collaboration skills. Proficient in food hygiene understanding, stoma care, personal care tasks, and palliative care. Adept at resolving difficult situations independently while maintaining patient confidentiality adherence and health and safety awareness. Detail-oriented with a positive attitude, self-motivation, and the ability to remain calm under pressure. Committed to building relationships, upselling services, and delivering customer-focused solutions.
Overview
8
8
years of professional experience
Work History
Private Home Help
Private
Stirling
05.2024 - 11.2024
- Delivered tailored assistance to Client with disabilities.
- Created and maintained person centred support plan, risk assessments.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled grocery shopping resulting in a stocked pantry at all times.
- Monitored changes in client's health; effectively communicated updates to relevant family members or doctors when necessary.
- Improved emotional well-being of clients through companionship and conversation.
- Helped clients to carry out instructions recommended by health professionals.
- Safely transported and accompanied clients to appointments and activities.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Supported with laundry requests following customer specifications.
- Kept floors clean with regular sweeping, vacuuming and mopping.
Home Care Assistant
North Care Residencies
Stirling, Scotland
09.2023 - 05.2024
- Maintained patient logs, keeping accurate records to measure progress against services received.
- Delivered high level of patient care resulting in improved overall health status.
- Answered questions from clients, family members, and other carers.
- Prepared and served daily meals whilst consistently meeting nutritional care plan objectives.
- Hoovered and tidied rooms with keen eye for detail.
- Ensured safe living environment for patients by conducting regular home checks.
- Administered prescribed medication to patients, ensuring their health and well-being.
- Shared hobbies and interests to build rapport with clients.
- Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
- Demonstrated empathy towards the needs of the elderly, promoting dignity at all times.
- Managed diverse daily wellbeing duties, from activity planning to mobility support. These were on occasion adapted in response to the Clients mood, energy and preferences.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Upheld safety and hygiene standards to reduce incidents and accidents.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Promoted comfort, dignity and respect by providing outstanding care assistance in toileting, bathing and personal hygiene.
- Dealt sensitively with end-of-life care scenarios, providing comfort during difficult times.
Brand Ambassador
TGN Sales & Marketing
Edinburgh, Scotland
01.2023 - 06.2023
- Cold calling residents to sell 'Hello Fresh' products
- Covering different areas throughout Scotland
- Delivered set but personalised pitch to potential customers, signing them up either from their own mobile or via tablet
- Required good problem-solving skills and sales techniques to deal with any queries potential customers may have about the products/brand
- I learned in depth details about the products/brand to help me provide top customer service as a brand ambassador
- Meeting sales targets as the job was commission based
- Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Utilised excellent communication skills to articulate the benefits of the company's products or services effectively.
- Answered questions and offered advice on available products and services.
- Championed brand image by engaging with potential customers on a personal level.
- Built relationships and rapport quickly for positive public and staff communications.
Care Assistant
Cera Care
Stirling, Scotland
02.2021 - 01.2023
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Maintained confidentiality and compliance standards for optimised patient care.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Encouraged independence among patients whilst assisting them with tasks.
- Assisted with rehabilitative care following treatment plans established by health professionals.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Collaborated with healthcare team for effective patient care delivery.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Assisted in daily living activities for enhanced patient comfort.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Assisted with medicine and stock counting, ordering and replenishing.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Assisted with infection control through social distancing and PPE wearing.
- Stayed current on processes and procedures to offer relevant assistance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Gymnastics Coach
Central Gymnastics Academy
Stirling, Scotland
01.2017 - 12.2022
- Conducting warmups, teaching gymnasts' different skills on different pieces of apparatus and undergoing conditioning exercises all done for different age groups and abilities
- Supported gymnasts at competitions as well as making up competition routines of varied levels
- Built good professional relationships with gymnasts and always gave positive and constructive feedback to help them self-improve
- Completed level 1 & 2 gymnastics coaching
- Fostered team spirit with group activities and bonding sessions.
- Trained students on safety protocols, reducing injury incidents.
- Coached young individuals aged between 4-13 of different abilities to refine specific techniques and enhance confidence.
- Assisted with maintaining equipment, supplies and uniforms.
- Identified individual strengths and weaknesses, adapting training programmes to suit.
- Set up and safe proofed gym area before sessions.
- Improved gymnast flexibility by implementing new stretching exercises.
- Worked flexible hours, covering nights, weekends and bank holidays.
Education
National 5 qualifications - English, PE
St Modan’s High School
Skills
- Professional and polite demeanour
- Excellent team player
- Food hygiene understanding
- Ability to resolve difficult situations independently
- Relationship building
- Stoma care
- Personal care tasks
- Detail oriented
- Calm under pressure
- Health and safety awareness
- Upselling
- Customer focused
- Patient confidentiality adherence
- Record-keeping
- Palliative Care
- Effective communication
- Cross functional collaboration
- Positive attitude
- Self-motivation
- Clear communication
Timeline
Private Home Help
Private
05.2024 - 11.2024
Home Care Assistant
North Care Residencies
09.2023 - 05.2024
Brand Ambassador
TGN Sales & Marketing
01.2023 - 06.2023
Care Assistant
Cera Care
02.2021 - 01.2023
Gymnastics Coach
Central Gymnastics Academy
01.2017 - 12.2022
National 5 qualifications - English, PE
St Modan’s High School
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