Erin Kay Long
Buxted,East Sussex
Summary
Proactive Business Administrator with experience in front-of-house service and office support within corporate and automotive sectors. Skilled in diary management, minute taking, data handling, and ISO compliance. Committed to enhancing customer experiences through effective communication and quality service delivery.
Overview
7
7
years of professional experience
4032
4032
years of post-secondary education
1
1
Certification
Work history
Business administrator
Rex Limited
Uckfield, East Sussex
08.2025 - Current
- Managed office administration, covering calls, emails, and scheduling appointments.
- Produced precise meeting minutes to support HR processes and enhance ISO compliance.
- Maintained databases and updated vehicle records while allocating job numbers.
- Liaised with clients and suppliers to ensure effective communication.
- Coordinated internal photography, marketing materials, events, and trade shows.
Product Genius/Social Media Content Creator
Group 1 Automotive BMW
Hailsham, UK
03.2023 - 08.2025
- Provided front of house and administrative assistance in premium showroom.
- Handled reception duties, managing multi-line phones and customer inquiries.
- Oversaw data entry and vehicle record management to facilitate smooth customer transitions.
- Created compelling social media content and captured stock images for online use.
Junior Social Media Account Executive
In The White Room
Tunbridge Wells, UK
12.2022 - 02.2023
- Managed daily operations of social media campaigns across multiple platforms for various interiors clients.
- Filmed and edited engaging video content for TikTok and Instagram reels.
- Generated innovative content ideas consistently for diverse client portfolios.
- Produced creative copy for social media posts and marketing materials.
- Established and managed paid advertisements, boosting visibility on multiple channels.
- Ensured adherence to brand tone of voice in all published content.
- Conducted daily trend research to inform strategy and content creation.
- Executed community management across multiple Instagram and TikTok accounts.
Product Genius
Vines Redhill
Redhill, UK
10.2021 - 11.2022
- Provided reception and admin support including test-drive coordination and documentation.
- Grew dealership TikTok to 50,000 followers while maintaining daily admin duties.
- Supported sales team with accurate record-keeping and showroom presentation.
Postwoman
Royal Mail
Uckfield, UK
09.2018 - 10.2021
- Delivered mail and parcels accurately while providing excellent customer service.
- Performed vehicle checks and safely operated larger vans.
- Handled priority documents and sensitive items with full data protection compliance.
- Managed collections, returns and mislabelled post in line with company procedures.
- Maintained efficiency during peak periods, including COVID-19.
- Worked effectively both independently on delivery rounds and collaboratively in the sorting office.
Education
GCSE - Art, English Literature, English Language, French, Maths, Science, Geography
Chailey School
South Chailey, East SussexA-Levels - Art & Design
Sussex Downs College
Lewes, East SussexSkills
- Business administration & office coordination
- Diary and calendar management
- Minute taking and report writing
- Document control and filing systems
- Data entry and database maintenance
- Effective communication (written and verbal)
- Client and supplier communication
- Reception and telephone etiquette
- Time management & organisational skills
- Customer service excellence
Websites
Affiliations
- Passionate car enthusiast, always reading up on the latest models and admiring classic designs.
- Enjoy long countryside walks across the South Downs.
- Love experimenting with new recipes in the kitchen.
- Often get lost in a good book or the latest series.
- Enjoy creating a calm, stylish home through interior design and décor projects.
- Always keep up with fashion and social media trends.
Certification
Emergency First Aid at Work - St John Ambulance - June 2025
Timeline
Business administrator
Rex Limited
08.2025 - Current
Product Genius/Social Media Content Creator
Group 1 Automotive BMW
03.2023 - 08.2025
Junior Social Media Account Executive
In The White Room
12.2022 - 02.2023
Product Genius
Vines Redhill
10.2021 - 11.2022
Postwoman
Royal Mail
09.2018 - 10.2021
GCSE - Art, English Literature, English Language, French, Maths, Science, Geography
Chailey School
A-Levels - Art & Design
Sussex Downs College