Summary
Overview
Work history
Education
Skills
Voluntary work
Timeline
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Erin Johnston

KILMARNOCK,Ayrshire

Summary

An upcoming politics graduate with a predicted 2:1 honours degree from Glasgow Caledonian University. I have a passion cultivating and strengthening relationships. I am an analytical problem-solver who is proficient in using independent decision-making skills and sound judgment, in order to positively impact company success. I am dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am a solid team player with an outgoing, positive demeanour and proven skills in establishing rapport: my work experience has been vast and wide in skills.


Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work history

Colleague Network Representative

B&Q
Kilmarnock, East Ayrshire
03.2021 - Current
  • Enhanced awareness of diversity and inclusion within the company, implementing company-wide strategies to promote equality within the workplace.
  • Provided quality training to higher managerial staff.
  • Used various strategies to work collegiately with colleagues in order to inform upcoming policies and ensure colleague satisfaction.
  • Fostered and maintained relations with a UK-wide network team.
  • Participated in an information gathering and sharing event in all Scottish B&Q stores.
  • Facilitating the processing of information, disseminating feedback and forward planning for future events.
  • Achieving company targets by attending meetings and presentations in Southhampton Head Office, representing LGBT interests and helping to inform policy moving forward.
  • Promoted LGBT awareness on social media by posting on store platforms, company-wide platforms, garnering interest and advertising issues.
  • Hosting Lunch and Learn sessions to listen to staff concerns and explain company policy



Customer Service Advisor

B&Q
Kilmarnock, East Ayrshire
11.2018 - Current
  • Offered prompt solutions to maintain customer satisfaction.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered detailed advice on product and service benefits.
  • Coached and trained team members to increase productivity and growth.
  • Liaised with multiple specialist departments to ensure customer satisfaction.
  • Tracked orders and processed refunds for new and existing customers.
  • Communicated with suppliers regarding orders, availability and timelines

Exam Invigilator

SQA
Kilmarnock, East Ayrshire
05.2022 - Current
  • Patrolled exam areas to maintain a visual presence throughout the exam.
  • Minimised exam disruptions by handling student queries in a friendly yet unobtrusive manner.
  • Worked in ICT suites to facilitate exams for pupils with Additional Support Needs.
  • Answered student questions in line with strict protocols.
  • Kept up-to-date with SQA policies and regulations in order to promote correct exam conduct.

Tradepoint Customer Advisor

B&Q
Kilmarnock, East Ayrshire
04.2021 - 06.2022
  • Raised awareness of scheme in-store, recruited customers and facilitated paperwork.
  • Maintained relationships with key trade clientele and worked to offer price solutions for their needs.
  • Managed high value transactions.
  • Responsible for recording and processing customer data accurately.
  • Tracked orders and diplomatically handled complaints to resolve issues.

Education

Bachelor of Arts - Politics with Sociology

Glasgow Caledonian University
Glasgow
09.2019 -

Scottish Qualifications Certificate -

City of Glasgow College
Glasgow
09.2018 - 05.2019

Skills

  • Problem-solving
  • Ability to organise and prioritise effectively
  • Strong communication
  • Logical thinking
  • Working collaboratively

Voluntary work

I am currently doing work experience at a local secondary school. This has allowed me to work alongside various teachers and interact with specialised groups of pupils.  

Timeline

Exam Invigilator

SQA
05.2022 - Current

Tradepoint Customer Advisor

B&Q
04.2021 - 06.2022

Colleague Network Representative

B&Q
03.2021 - Current

Bachelor of Arts - Politics with Sociology

Glasgow Caledonian University
09.2019 -

Customer Service Advisor

B&Q
11.2018 - Current

Scottish Qualifications Certificate -

City of Glasgow College
09.2018 - 05.2019

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Erin Johnston