Erin James

Working in a team, making coffee, serving food and handling customer enquires everyday. Greeting customers with a smile and ensuring perfect service.

• Skilled in operating POS systems including end of day till reconciliation and secure closure
• Confident communicator handling incoming enquiries via email and phone, making outbound calls when required.
• Proven ability to remain calm, organised and efficient while working in busy fast paced environment.
• Managed menu updates and ordering operational and beverage supplies to ensure smooth day-to-day service.
• Delivered detailed descriptions of each dish to enhance guest understanding and appreciation during each evening service.
• Skilled In cocktail creation and preparation.
• Managing employees for example coffee training and doing rotas.

Taking orders in a busy environment, handing allergy enquiries, warping up orders and serving people.

• Operated fryers safely and efficiently during service.
• Prepared and assembled foods such as wraps and burgers while maintaining food safety and hygiene standards.
• Customer facing role, efficient service at the counter and operating a POS system.
• Managing multiple orders simultaneously and achieving low wait times even in peak seasons.

Working in a efficient cafe service, which included making hot drinks, food service and table maintenance.

• Maintained a clean and calm atmosphere during busy days.
• Managing orders for food and drinks quickly and accurately
• Adapted my skills in making hot drinks such as coffees.
• Gained my confidence in customer service skills and service.