Erin Fletcher
Derby,Derbyshire
Summary
A dedicated professional with excellent communication skills and a proven ability to handle cash transactions efficiently. Demonstrates stress resilience, patience, and endurance in high-pressure environments. Capable of both team collaboration and independent work, with a strong aptitude for quick learning. Committed to leveraging these skills to contribute effectively in dynamic settings while pursuing opportunities for professional growth.
Overview
5
5
years of professional experience
44
44
years of post-secondary education
Work history
Night team member
Merkur Slots
Derby, Derbyshire
2025.06 - 2025.11
- Ensured customer comfort and safety throughout venue experience.
- Provided refreshments upon customer arrival and during their stay.
- Encouraged customers to take necessary breaks from gambling.
- Managed confrontational situations and addressed customer complaints effectively.
- Handled cash transactions daily, including cash ups, emptying slot machines, and documenting final takings.
Cashier
Jackpot amusements
Aberystwyth, Ceredigion
2023.10 - 2024.02
- Assisted team members during shift changes to ensure seamless transitions.
- Exhibited patience while addressing challenging customer inquiries to uphold professionalism.
- Conducted opening and closing procedures for the casino, recording daily financial activities.
- Maintained a clean and professional working environment daily.
- Managed large sums of money with precision and accuracy.
Bar staff member
Wetherspoons
Aberystwyth, Ceridigion
2023.04 - 2023.08
- Increased footfall with engaging promotional strategies.
- Rotated stock regularly, reducing waste from expired products.
- Ensured customer satisfaction by providing excellent service.
- Engaged in upselling techniques, boosting sales revenue.
- Helped organise special events at the bar.
Bar staff
The new inn pub
Heanor, Derbyshire
2021.12 - 2022.08
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Handled cash transactions to ensure accurate accounting.
- Restocked bar efficiently during busy periods.
- Rotated stock regularly, reducing waste from expired products.
- Maintained professional knowledge about various drink recipes and offerings.
- Collected cash payments, processing and providing correct change and receipts using point of sale systems.
Fulfilment associate
Amazon
Eastwood, Nottinghamshire
2020.10 - 2021.01
- Documented shipping details correctly aiding in efficient tracking and tracing of parcels.
- Completed orders on time by efficiently using the pick-to-light system.
- Improved order accuracy with meticulous attention to detail during packing process.
- Handled customer returns with professionalism, maintaining brand reputation.
Education
Certificate of Higher Education - History
Aberystwyth University
Aberystwyth 2022.09 - 2025.06
Level 3 Technical Diploma - Animal Management
Broomfield college
Derby 2019.09 - 2022.07
GCSEs - English language
Heanor Gate Science College
Heanor 2014.09 - 2019.06
GCSEs - English Literature
Heanor Gate Science College
Heanor 2014.09 - 2019.06
GCSEs - Mathematics
Heanor Gate Science College
Heanor 2014.09 - 2019.06
GCSEs - Combined science
Heanor Gate Science College
Heanor 2014.09 - 2019.06
GCSEs - History
Heanor Gate Science College
Heanor 2014.09 - 2019.06
GCSEs - French
Heanor Gate Science College
Heanor 2014.09 - 2019.06
GCSEs - Product Design
Heanor Gate Science College
Heanor 2014.09 - 2019.06
GCSEs - Travel and tourism
Heanor Gate Science College
Heanor 2014.09 - 2019.06
Skills
- Excellent communication skills
- Stress resilience
- Patience and endurance
- Cash handling proficiency
- Capability of team and solo work
- Quick learner
Timeline
Night team member
Merkur Slots
2025.06 - 2025.11
Cashier
Jackpot amusements
2023.10 - 2024.02
Bar staff member
Wetherspoons
2023.04 - 2023.08
Certificate of Higher Education - History
Aberystwyth University
2022.09 - 2025.06
Bar staff
The new inn pub
2021.12 - 2022.08
Fulfilment associate
Amazon
2020.10 - 2021.01
Level 3 Technical Diploma - Animal Management
Broomfield college
2019.09 - 2022.07
GCSEs - English language
Heanor Gate Science College
2014.09 - 2019.06
GCSEs - English Literature
Heanor Gate Science College
2014.09 - 2019.06
GCSEs - Mathematics
Heanor Gate Science College
2014.09 - 2019.06
GCSEs - Combined science
Heanor Gate Science College
2014.09 - 2019.06
GCSEs - History
Heanor Gate Science College
2014.09 - 2019.06
GCSEs - French
Heanor Gate Science College
2014.09 - 2019.06
GCSEs - Product Design
Heanor Gate Science College
2014.09 - 2019.06
GCSEs - Travel and tourism
Heanor Gate Science College
2014.09 - 2019.06