Hi, I’m
Erin Creswell
Poulton-le-Fylde,Lancashire
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Demonstrated success in training employees, overseeing schedules and motivating team members to achieve demanding sales, service and productivity targets.
Overview
6
years of professional experience
3
years of post-secondary education
Work History
The Alley , Poulton, Lancashire
Bartender
2023 - Current (1 year & 8 months)
Job overview
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
The Waterfront , York, North Yorkshire
Bar supervisor
2021.04 - 2023.06 (2 years & 2 months)
Job overview
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
University of York, York, North Yorkshire
Volunteer teaching assistant
2022.09 - 2022.11 (2 months)
Job overview
- Fulfilled additional teaching assistance duties, providing individual tutoring, homework help and exam support.
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
- Offered individual tutoring, homework help and exam support.
- Supervised students in wider school environments, offering reliable dining room, library and playground support.
- Created positive classroom atmosphere by encouraging open communication and support.
- Provided extra assistance to students with learning disabilities to maximise potential.
The Cornmill, Poulton, Lancashire
Waitress
2017 - 2020 (3 years)
Job overview
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Addressed and escalated customer complaints to amplify guests' experience.
- Welcomed guests with friendly conversation and fun atmosphere.
Education
University of York , York
Bachelor of Arts from Sociology with Criminology
2020.09 - 2023.06 (2 years & 9 months)
University Overview
- Achieved a 2:1
- Throughout my course of study, I developed and strengthened my analytical skills.
- Took part in research that aided in York City Council and York Citizen's advice to better part-time work in the area.
- Organized and conducted interviews as well as ethnography research to a high standard
- I was able to highlight my weaknesses and put forward solutions.
- Worked effectively in a team through various projects.
- Showed leadership abilities when conducting group work.
Skills
- Team leadership
- Attentive customer service
- Bar management
- Marketing and sales experience
- Enthusiastic communicator
- Problem-solving
- Verbal communication
- Training and development
- Organised and reliable
- Public relations
- Team building
Languages
English
Native
Timeline
Bartender
The Alley
2023 - Current (1 year & 8 months)
Volunteer teaching assistant
University of York
2022.09 - 2022.11 (2 months)
Bar supervisor
The Waterfront
2021.04 - 2023.06 (2 years & 2 months)
University of York
Bachelor of Arts from Sociology with Criminology
2020.09 - 2023.06 (2 years & 9 months)
Waitress
The Cornmill
2017 - 2020 (3 years)
Similar Profiles
Braydon PhanBraydon Phan
Barista and Cashier at The AlleyBarista and Cashier at The Alley
Sarah SwartzSarah Swartz
Restaurant Hostess at The AlleyRestaurant Hostess at The Alley
Diego Ortiz-WoDiego Ortiz-Wo
Barista Trainee at The AlleyBarista Trainee at The Alley