Hi, I’m
Erin Creswell
Poulton-le-Fylde,Lancashire
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Demonstrated success in training employees, overseeing schedules and motivating team members to achieve demanding sales, service and productivity targets.
Overview
6
years of professional experience
3
years of post-secondary education
Work History
The Alley Poulton, Lancashire
Bartender
2023 - Current (2 years & 3 months)
Job overview
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
The Waterfront York, North Yorkshire
Bar supervisor
04.2021 - 06.2023
Job overview
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
University of YorkYork, North Yorkshire
Volunteer teaching assistant
09.2022 - 11.2022
Job overview
- Fulfilled additional teaching assistance duties, providing individual tutoring, homework help and exam support.
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
- Offered individual tutoring, homework help and exam support.
- Supervised students in wider school environments, offering reliable dining room, library and playground support.
- Created positive classroom atmosphere by encouraging open communication and support.
- Provided extra assistance to students with learning disabilities to maximise potential.
The CornmillPoulton, Lancashire
Waitress
2017 - 2020 (3 years)
Job overview
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Addressed and escalated customer complaints to amplify guests' experience.
- Welcomed guests with friendly conversation and fun atmosphere.
Education
University of YorkYork
Bachelor of Arts from Sociology with Criminology
09.2020 - 06.2023
University Overview
- Achieved a 2:1
- Throughout my course of study, I developed and strengthened my analytical skills.
- Took part in research that aided in York City Council and York Citizen's advice to better part-time work in the area.
- Organized and conducted interviews as well as ethnography research to a high standard
- I was able to highlight my weaknesses and put forward solutions.
- Worked effectively in a team through various projects.
- Showed leadership abilities when conducting group work.
Skills
- Team leadership
- Attentive customer service
- Bar management
- Marketing and sales experience
- Enthusiastic communicator
- Problem-solving
- Verbal communication
- Training and development
- Organised and reliable
- Public relations
- Team building
Languages
English
Native
Timeline
Bartender
The Alley
2023 - Current (2 years & 3 months)
Volunteer teaching assistant
University of York
09.2022 - 11.2022
Bar supervisor
The Waterfront
04.2021 - 06.2023
University of York
Bachelor of Arts from Sociology with Criminology
09.2020 - 06.2023
Waitress
The Cornmill
2017 - 2020 (3 years)
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