Erin Cook
Scunthorpe,Lincolnshire
Summary
Motivated professional demonstrating strengths in customer engagement and conflict resolution. Adapts to changing demands through flexibility in shift patterns and responsibilities. Committed to bringing a positive attitude and a strong work ethic to future roles.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
Scunthorpe, Lincolnshire
09.2023 - Current
- Delivered fast, accurate service for positive customer experience.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
- Worked within variety of kitchen stations, including food prep, cooking and dishwashing.
- Employed multitasking skills to switch fluidly between various activities and cope with high demand.
- Prepared food to match quality standards and customer expectations.
- Offered flexibility to work changing breakfast, lunch and dinner shifts
- Advised customers on menu items, took orders and processed payments.
Education
GCSEs - Law, Business
John Leggott College
Scunthorpe01-2023
Skills
- Customer service
- Team collaboration
- Multitasking efficiency
- Conflict resolution
- Cash handling
- Food preparation
- Order processing
- Fast-paced environment
- Customer engagement
- Flexibility
- Team player
- Trainable
- Precision under pressure
- Customer complaint handling
- Allergen awareness
- Product knowledge
- Closing procedures
- Dishwashing and cleaning
Timeline
Crew Member
McDonald's
09.2023 - Current
GCSEs - Law, Business
John Leggott College