Erin Brett
Maidstone,Kent
Summary
Detail-oriented and organised professional with five years of expertise in customer service, scheduling, and record-keeping. Demonstrates exceptional attention to detail, clear communication, and active listening skills to ensure seamless interactions and efficient operations. Adept at maintaining a professional demeanour while delivering friendly and outgoing service. Skilled in telephone etiquette and meticulous bookkeeping, with a strong focus on accuracy and client satisfaction. Committed to leveraging flexibility and organisational abilities to support team success and enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Receptionist
Specsavers Opticians
Maidstone, Kent
08.2019 - 12.2024
- Warm & Professional Customer Greetings – Experienced in creating a welcoming first impression for all visitors, ensuring a friendly and inviting atmosphere.
- Confident Communication – Skilled in engaging with customers, handling phone and in-person inquiries, and building strong relationships with members.
- Efficient Booking & Scheduling – Proficient in managing appointments, handling new sign-ups, and ensuring a smooth member experience.
- Problem-Solving & Member Support – Adept at resolving customer queries, addressing concerns efficiently, and providing helpful solutions.
- Organised & Detail-Oriented – Experienced in front desk management, administrative tasks, and maintaining accurate records.
- Team Player with a ‘Can Do’ Attitude – Used to working in a fast-paced environment, supporting colleagues, and ensuring seamless daily operations.
Bridal Consultant (Maternity Cover)
Victoria Elaine Bridal
Maidstone, Kent
01.2025 - Current
- Exceptional Customer Service – Skilled in creating a warm and welcoming atmosphere, ensuring every guest feels valued and special.
- Strong Communication & Relationship Building – Confident in engaging with clients, understanding their needs, and providing a personalised experience.
- Appointment & Booking Management – Experienced in scheduling consultations, coordinating fittings, and handling bookings efficiently.
- Problem-Solving & Adaptability – Adept at resolving customer concerns, making recommendations, and ensuring a smooth experience.
- Attention to Detail & Organisation – Used to managing multiple clients, keeping accurate records, and ensuring seamless service.
- Positive & Enthusiastic Approach – Naturally friendly and approachable, creating a memorable experience for every guest.
Education
Master of Arts - Creative Direction for Fashion
The University for the Creative Arts
Epsom, Surrey 09.2025 -
Bachelor of Arts - Fashion Image & Styling
University for the Creative Arts
Epsom, Surrey 09.2021 - 07.2024
Skills
- Flexible
- Customer Service
- Attention to Detail
- Friendly and outgoing
- Telephone etiquette
- Clear communication
- Meticulous and organised
- Scheduling expertise
- Record-keeping and bookkeeping
- Active listening
- Professional demeanour
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Affiliations
- Avid Gym Enthusiast
- Wellness and Health Oriented
References
References available upon request.
Timeline
Master of Arts - Creative Direction for Fashion
The University for the Creative Arts
09.2025 -
Bridal Consultant (Maternity Cover)
Victoria Elaine Bridal
01.2025 - Current
Bachelor of Arts - Fashion Image & Styling
University for the Creative Arts
09.2021 - 07.2024
Receptionist
Specsavers Opticians
08.2019 - 12.2024
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