Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Erin Anderson

Glasgow,South Lanarkshire

Summary

A reliable, adaptable, and customer-focused hospitality worker with 2.5 years of experience in high-volume café, restaurant, and bar environments. Proven ability to deliver fast, friendly, and accurate service while maintaining high standards in hygiene, food safety, and presentation. Skilled in training and mentoring new staff, managing daily operations, and supporting teams during peak periods or staffing shortages. Confident handling cash, POS systems, and shift responsibilities with integrity. Recognised for strong communication, multitasking under pressure, and building positive customer relationships that drive loyalty and satisfaction. Now seeking to bring this versatile skill set to a dynamic team where quality service and efficiency are valued.

Overview

3
3
years of professional experience
4049
4049
years of post-secondary education

Work history

Barista

Starbucks Coffee
Glasgow, South Lanarkshire
01.2025 - Current
  • Delivered fast, friendly service in high-volume settings (e.g. drive-thru), consistently meeting speed and accuracy targets.
  • Handled customer concerns professionally and tailored service to individual needs, including dietary preferences and product suggestions.
  • Built rapport with regular customers, driving loyalty and repeat visits.
  • Promoted new products and loyalty programs, increasing customer engagement
  • Trained and mentored new staff on store routines, drink standards, and customer service.
  • Supported new store openings and was regularly trusted with shift support across busy locations.
  • Recognised for leadership potential, teamwork, and reliability under pressure.
  • Opened and closed stores, prepared pastry cases, and performed deep cleans to brand and health standards.
  • Operated POS systems accurately and managed cash with integrity.
  • Maintained sanitation standards, managed warming stations, and followed safety procedures.
  • Frequently took on high-responsibility roles requiring multitasking and adaptability.

Cafe Worker

The Tea Bay
Cambuslang, South Lanarkshire
05.2024 - 10.2025
  • Opened and closed the café, handled tills, and secured the premises independently.
  • Accurately managed cash and completed closing duties solo when required.
  • Made a variety of fresh meals and pastries daily, maintaining high hygiene and food safety standards.
  • Rotated stock to prevent waste and maintained clean prep and storage areas.
  • Greeted customers, took orders, and promoted daily specials to boost sales.
  • Prepared and served hot/cold drinks and freshly made food items, ensuring quality and satisfaction.
  • Attractively stocked display cases to drive purchases.
  • Helped train new staff, supporting their adjustment to food prep and service routines.

Drink Runner

Topgolf
Glasgow, South Lanarkshire
08.2024 - 01.2025
  • Delivered high volumes of drinks quickly and accurately, maintaining company presentation standards.
  • Carried full trays safely across busy, multi-floor venues with speed and balance.
  • Assisted with light prep, glassware cleaning, and general cleaning during peak times.
  • Served alcoholic beverages responsibly, adhering to legal age and licensing regulations.

Food Runner

Topgolf
Glasgow, Glasgow City
10.2022 - 01.2025
  • Delivered excellent service by meeting dietary needs and following strict allergen protocols.
  • Improved guest experience through timely and informed food delivery.
  • Supported expo line during peak hours and was trusted to lead food runners and step into shift leader duties.
  • Trained new staff 1-on-1 on service standards, venue layout, and delivery protocols.
  • Enhanced service speed by learning bay and seating layouts across multiple floors.
  • Regularly handled large, heavy trays and back-to-back orders in a fast-paced, high-volume setting.
  • Performed thorough end-of-day cleaning and sanitation to meet health and safety standards.
  • Managed waste disposal, recycling, and cutlery polishing; ensured service areas were clean and stocked.

Education

Certificate of Higher Education - Social Sciences

City of Glasgow College
Glasgow
Aug 2025 -

Scottish Qualifications Certificate - Social Sciences

South Lanarkshire College
East Kilbride, South Lanarkshire
Jan 2024 - 06.2024

GCSEs -

Stonelaw High School
Glasgow
Aug 2018 - 06.2023

Skills

  • Customer service
  • Cash management
  • Food safety
  • POS operation
  • Time management
  • Training staff
  • Knowledge of dietary restrictions
  • Reliability in peak hours
  • Health and Safety Compliance
  • Food preparation
  • Food delivery
  • Allergen management
  • Fast-paced service
  • Trustworthiness

Affiliations

I love crocheting in my spare time – it's a great way to relax and stay creative. I'm also a big reader and enjoy getting lost in a good book. Music is a constant in my day, whether I'm unwinding or staying motivated.

Timeline

Barista

Starbucks Coffee
01.2025 - Current

Drink Runner

Topgolf
08.2024 - 01.2025

Cafe Worker

The Tea Bay
05.2024 - 10.2025

Food Runner

Topgolf
10.2022 - 01.2025

Certificate of Higher Education - Social Sciences

City of Glasgow College
Aug 2025 -

Scottish Qualifications Certificate - Social Sciences

South Lanarkshire College
Jan 2024 - 06.2024

GCSEs -

Stonelaw High School
Aug 2018 - 06.2023

Similar Profiles

Create profile
Erin Anderson