Summary
Overview
Work History
Education
Skills
Personal Information
Custom Section
Languages
Timeline
Generic
Eriks Cerpinskis

Eriks Cerpinskis

Hotel Receptionist
Coventry

Summary

Professional and service-oriented Hotel Receptionist with current experience in a high-occupancy branded hotel environment. Skilled in delivering efficient check-in and check-out experiences, managing reservations, handling guest concerns, and maintaining brand standards under pressure. Confident working with international leisure and corporate guests.

Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.

Overview

10
10
years of professional experience

Work History

Receptionist

Holiday Inn Express
01.2023 - 02.2026
  • Deliver professional check-in and check-out experiences in a busy branded hotel environment.
  • Manage reservations and group bookings accurately using hotel booking systems.
  • Resolve guest concerns efficiently to maintain positive guest satisfaction.
  • Support loyalty programme promotion and appropriate room upselling.
  • Maintain service standards during peak occupancy periods.

Passive Fire Protection Supervisor

01.2022 - 01.2023
  • Leadership & compliance.

Passive Fire Protection Technician

01.2018 - 01.2022
  • Quality control & documentation.

Sales Representative

01.2017 - 01.2018
  • Customer engagement & target achievement.

Catering Assistant

01.2016 - 01.2017
  • Hospitality service experience.

Education

Level 1 Certificate - Travel & Tourism

Coventry City College
Coventry

Level 2 NVQ - Passive Fire Protection

SSSTS Certification - Construction supervisor

SSSTS

GCSEs - English & Maths

Skills

  • Front Office & Reception Operations
  • High-Volume Guest Handling
  • International Guest Service
  • Reservations & Booking Coordination
  • Loyalty Promotion & Upselling
  • Complaint Resolution & Service Recovery
  • Cross-Department Communication
  • Professional Grooming & Brand Standards

Personal Information

  • Relocation: Available for international relocation & employer-sponsored visa
  • British
  • Latvian

Custom Section

Hotel Receptionist | Guest Relations Professional

Languages

English
Bilingual or Proficient (C2)
A1
Russian
Bilingual or Proficient (C2)
A1
Latvian
Bilingual or Proficient (C2)
A1

Timeline

Receptionist

Holiday Inn Express
01.2023 - 02.2026

Passive Fire Protection Supervisor

01.2022 - 01.2023

Passive Fire Protection Technician

01.2018 - 01.2022

Sales Representative

01.2017 - 01.2018

Catering Assistant

01.2016 - 01.2017

Level 2 NVQ - Passive Fire Protection

GCSEs - English & Maths

Level 1 Certificate - Travel & Tourism

Coventry City College

SSSTS Certification - Construction supervisor

SSSTS
Eriks CerpinskisHotel Receptionist