Erika Isla Leader
Leadership Professional
DUR
Summary
A dedicated and focused leadership professional with significant global knowledge and experience who brings passion and drive to excel in everything. A proven track record of delivering exemplary levels of service to support business objectives and to exceed customer expectations. Extensive global premium aviation experience and language abilities, with excellent interpersonal and communication skills; who develops and maintains mutually beneficial internal and external relationships with ease. Leads motivates, and coaches successful and productive teams and thrives in highly pressured and challenging working environments. Recently returned to lead cabin crew position at British airways, having a hiatus studying for the PGCE during Covid. Currently working with several secondary schools as a teacher as well as working for British Airways. Bilingual in French, having grown up in France, as well as Spanish and basic business Japanese.
Overview
22
22
years of professional experience
Work History
Inflight Lead/manager
British Airways Plc
12.2022 - Current
- Set overall vision and provide team leadership during briefings and onboard.
- Lead teams of up to 22 cabin crew on long and short haul flights to deliver safe, smooth and excellent guest experience.
- Evaluated employee performance and coached and trained to improve weak areas.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Helped foster culture of customer centricity by aligning with ’becoming a better BA’ to drive initiatives centered on customer success.
- Maintained positive customer relations by welcoming executive members, addressing problems head-on and implementing successful corrective actions.
- Supported operations during busier periods, eg. volunteered to work.
Teacher of Modern Foreign Languages
Secondary Education
09.2021 - Current
- Teacher of French and Spanish for secondary
- Teaching KS3-A Level.
- Graded and evaluated student assignments, papers, and course work.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Developed and taught ESL curriculum to improve students' conversational abilities
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance
- Assisted department head in establishing daily schedules, curriculum, and ESL activities
Inflight Manager
British Airways
10.2011 - 08.2020
- Leading the safety and service of crew and passengers on both long and short haul flights
- Responsible for the development and some training of my static team
- Recruitment.
- Maintained current knowledge of personnel strengths, completed training and tactical knowledge to effectively coordinate strategic and tactical plans.
All Nippon Airways Flight Attendant
ANA
Tokyo
09.2001 - 02.2005
- Japanese business language level 2 achieved
- Japanese culture and business etiquette training.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Private Jet Broker
Air Charter Service
05.2011 - 10.2011
- Negotiating and account management.
- Sourcing clients for private jet flights
- Relationship building and networking with high net worth individuals was key to this role.
- Prepared contracts and related documentation according to strict standards.
- Explained different types of aircraft and service pertaining to client situations.
- Participated in industry events such as EBACE in Geneva and other conferences to build relationships and gain market intelligence.
First Class Flight Attendant
Qantas
London
02.2005 - 10.2006
- First class long haul flight attendant
- Regular routes between the UK and the far east.
Team Leader
Nottingham Trent FM Arena
Nottingham
01.2007 - 04.2009
- Established open and professional relationships with team members to achieve quick resolutions for various box office and event issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
2021 PGCE Teacher training -
Nottingham Trent University
08.2020 - 7 2020
BA (hons) - International Relations And Modern Languages
Nottingham Trent University
09.2006 - 7 2009
Honours - International Relations
University of Manchester Study China Scholarship
Shanghai University, China 04.2009 - 5 2009
Skills
Leadership
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inflight Lead/manager
British Airways Plc
12.2022 - Current
Teacher of Modern Foreign Languages
Secondary Education
09.2021 - Current
2021 PGCE Teacher training -
Nottingham Trent University
08.2020 - 7 2020
Inflight Manager
British Airways
10.2011 - 08.2020
Private Jet Broker
Air Charter Service
05.2011 - 10.2011
Honours - International Relations
University of Manchester Study China Scholarship
04.2009 - 5 2009
Team Leader
Nottingham Trent FM Arena
01.2007 - 04.2009
BA (hons) - International Relations And Modern Languages
Nottingham Trent University
09.2006 - 7 2009
First Class Flight Attendant
Qantas
02.2005 - 10.2006
All Nippon Airways Flight Attendant
ANA
09.2001 - 02.2005
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