Erika Wilson Bauer

As Major Account Manager at Fortinet, I had been responsible for a strategic in regional accounts, developing and expanding the product and solutions offering .
I leverage my skills in sales processes, SPIN selling, and business strategy, as well as my Fortinet Network Security Expert Level 1-3 certifications, to achieve team and individual goals. I strongly believer about collaborative and proactive work, always creating synergy and flexibility within my internal and external stakeholders. My mission is to be a trusted business partner, who helps clients protecting their assets and systems from threats and risks.

Executed successful campaigns with meticulous planning and coordination.

Ensured service excellence by maintaining high standards of professionalism.

Responsible for sales and expansion in the local market.

As a Senior Account Manager, I was responsible for account development and sales, focusing on 20 main accounts from different industries, mainly Energy, Private Health and Financial Services.
My main function has been built a strong account plan in order to consolidate not even strategies to sell more and different products, but also increase and enhace SOC Services and Professional Services.
There were significant achievements in my role´s execution, such as gaining new clients and growing installed base services.

Strategically planned account activities to ensure timely delivery of services and products according to client needs,.

Forged strong relationships with clients to increase trust and loyalty.

As a Business Development Manager, I was responsible for sales and account development on 35 accounts, mainly Retail, Banking and Public Sector (Government).
Part of my duties were Microsoft contract maintenance, as one of the most important LSP´s, handling contract benefits, obligations and consulting support about renewal, true up and true downs, etc.
I also developed a special strategy to sell Services, SAM (Software Asset Management).

Improved customer satisfaction with proactive problem solving and timely communication.

As a Client Manager, I was responsible for sales and account development on 10 accounts, the most important accounts in Banking and Finance Market.
As a sales accountability, my main role within the organization was orchestrate all the internal resources to developed high standard projects required by Banking, understanding and handling external industry factors, such as regulations.

Identified sales opportunities through deep understanding of client needs.

Implemented strategies for better client retention rates.

As a Senior Account Manager, I was sales accountability on 25 accounts, mainly Global Accounts with presence in Chile, and some Mutilatin Companies headquartered in Chile. It should be noted that BT in Chile was a new opening Subsidiary. We were a team of three people working to generate an impact in a fairly Chilean mature market.
One of my duties was to develop and enhance the business relationship with our local partners, developing a strategy focused on our global agreements, collaborating with marketing and products staff, based on Argentina.

Identified new opportunities by closely monitoring industry trends.

Forged strong relationships with clients to increase trust and loyalty.

As Enterprise Account Manager, I was responsible for sales, account development and approach to new accounts in Public Sector.
After merge between Telmex and Claro, I was the first Account Manager "Convergent" with focus on three business lines, Telco, Mobile and IT, managing 20 accounts. Was greenfield Public Sector.
One of the most significant challenge was understand and acquainted with Government RFP´s and its platform.

Expanded client base to enhance company profits.

As Account Manager, I was responsible for mobile corporate sales and development of mobile applications for banking.
One of the most significant distinctive Claro had, was the internal development of customizable applications for specific industries.
My main role was convergence between IP telephony platforms with mobile technologies.

As Corporate Account Manger, this role was my first opportunity working as a sales person. All my territory was greenfield, positioning IP telephony and Data Center Services.

Provided expert advice on product portfolio to guide client decision-making process.

As Account Manager, my mainly responsibility was managed a Loyalty Program for VIP Clients.

Achieved client satisfaction by managing key accounts effectively.

One of my duties were manage national press, accredited in Beijing, as well as press based in Chile.

I was also responsible to coordinate different activities and meetings between Chilean Embassy and others.