ERIKA SANOJA
London,ENG
Summary
Multiskilled administrative professional with strong experience in order processing, customer service, supplier coordination, and operational support within the pharmaceutical, hospitality, and corporate sectors. Proactive and detail-oriented, with a proven ability to manage supply chains, maintain accurate records, and streamline office operations. Looking to contribute to a dynamic company where my organizational and communication skills are valued.
Overview
7
7
years of professional experience
Work History
Administrator
Curium Pharma UK Ltd
04.2024 - Current
- Process customer orders and track deliveries using internal ERP systems.
- Maintain supplier database and coordinate restocking activities to ensure product availability.
- Create and manage purchase orders (POs) and liaise with suppliers for delivery updates.
- Provide high-quality customer support via phone and email in a B2B environment.
- Support finance with invoice queries, payments and product availability reports.
Conference and Events Assistant
JP Morgan Chase
12.2022 - 03.2025
- Ensuring events and meeting rooms are prepared and set up by the standards and time scales set.
- Meet and greet customers in a professional manner.
- Report any faults, being fully aware regarding daily menus and allergens
- Coordinated with housekeeping staff to ensure timely room turnovers and high levels of cleanliness.
Supervisor
Vapiano
07.2021 - 12.2022
- Assist in the hiring and training of new employees
- Oversee both front and back of house operations
- Respond and resolve to customer complaints effectively
- Manage the work schedules of the staff
Internal Auditor
Meliá Hotels International
03.2018 - 01.2020
- Preparing bank availability and cash flow.
- Processing payments to suppliers.
- Responsible for ensuring all incoming payments are received and processed.
- Installed internal controls and set up standard procedures for business accounting systems.
- Undertook continuous monitoring to drive improvements.
- Reported on control deficiencies to management and made recommendations to mitigate risk and add value.
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
Education
BSc - Accounting and Finance
Andrés Bello Catholic University (UCAB)
Venezuela02.2018
High School Diploma -
EU Santa Marta
Venezuela07-2011
Skills
- Accounts Payable & Receivable
- Purchase Orders (POs) & Stock Management
- Invoice Processing & Bookkeeping
- Microsoft Excel, word, powerpoint
- ERP Systems (SAP, Oracle)
- Customer Service & Supplier Liaison
- Time management
- Problem-solving
- Attention to detail
Languages
English
Spanish
Timeline
Administrator
Curium Pharma UK Ltd
04.2024 - Current
Conference and Events Assistant
JP Morgan Chase
12.2022 - 03.2025
Supervisor
Vapiano
07.2021 - 12.2022
Internal Auditor
Meliá Hotels International
03.2018 - 01.2020
BSc - Accounting and Finance
Andrés Bello Catholic University (UCAB)
High School Diploma -
EU Santa Marta
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