Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic
Erika Monteiro

Erika Monteiro

London ,Greater London

Summary

Multiskilled and dependable professional with 15+ years of experience across housekeeping, hospitality, administrative support, and financial services. Strong customer service background from cashier and waitress roles, combined with precision and compliance awareness from banking and administrative positions.

Overview

17
17
years of professional experience
1
1
Certification

Work history

House manager/Personal Assistant

Private
London , Greater London
08.2018 - Current
  • Conduct inventory checks regularly and maintain adequate stock levels
  • Negotiate contracts with vendors to achieve better terms and conditions
  • Ensure smooth travel arrangements for business purposes
  • Plan family outings and activities to provide enjoyable leisure time
  • Handle diary management for family, scheduling appointments, and coordinating events
  • Coordinate travel arrangements for stress-free family holidays
  • Scan and upload documents into digital filing system
  • Operate multi-line phone systems, handling high volume of calls daily

Cashier

Day Forex
London , Greater London
12.2016 - 06.2018
  • Processed payments and issued receipts, tracking all cash and credit transactions.
  • Registered customers and provided telephone services for inquiries.
  • Facilitated international money transfers efficiently.
  • Assessed customer needs through effective communication, addressing queries promptly.
  • Minimised fraudulent transactions by scrutinising notes during payment processing.

Waitress

Kaipiras Restaurant
London, Greater London
01.2016 - 11.2016
  • Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
  • Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Maintained safe hygiene and food handling standards for full compliance.
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
  • Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.

Administrative Assistant

ComRio
Rio de Janeiro
06.2013 - 09.2015
  • Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
  • Answered telephone calls to offer information, direct callers and take messages.
  • Handled photocopying documents, updating files and faxing communications for staff.
  • Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.
  • Managed accounts payable and receivables, raising invoices, reconciling accounts and processing cash transactions.

Cashier/Service Assistant

Santander Bank
Rio de Janeiro
02.2008 - 04.2013
  • Processed customer registrations and directed inquiries to relevant departments.
  • Addressed product, service, and procedural questions with clarity.
  • Initiated customer contact to inform them of order statuses and manage complaints.
  • Ensured financial accuracy by processing cash, credit, and debit payments swiftly.
  • Managed cash transactions and maintained precise financial records.
  • Executed opening and closing procedures, confirming correct cash-on-hand balances.

Education

Bachelor of Business Administration - International Business

Anglia Ruskin University
London/United Kingdom
01.2024 -

Bachelor of Business Administration - Business

Unigranrio University
Rio de Janeiro/Brazil
07.2008 - 07.2012

Skills

  • Customer service
  • Customer support
  • Teamwork
  • Numerical accuracy
  • Ethics and discretion
  • Communication
  • Problem solving
  • Critical thinking

Certification

Certificate of Technical Capability

ANAC - Agência Nacional de Aviação Civil

Issued Sep 2014

Credential ID 188504

Languages

Portuguese
Native
Spanish
Upper intermediate
English
Fluent

Timeline

Bachelor of Business Administration - International Business

Anglia Ruskin University
01.2024 -

House manager/Personal Assistant

Private
08.2018 - Current

Cashier

Day Forex
12.2016 - 06.2018

Waitress

Kaipiras Restaurant
01.2016 - 11.2016

Administrative Assistant

ComRio
06.2013 - 09.2015

Bachelor of Business Administration - Business

Unigranrio University
07.2008 - 07.2012

Cashier/Service Assistant

Santander Bank
02.2008 - 04.2013

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Erika Monteiro