Erika Marrero
London
Summary
Dedicated and results-driven professional with a strong background in customer service and hospitality. Highly motivated and organized, with proven abilities in communication, problem-solving, and multitasking. Can easily adapt to working both independently and collaboratively, I bring a positive and calm attitude in fast-paced environments. Fluent in English and Spanish, I excel at building rapport with clients and colleagues, ensuring high levels of satisfaction and efficiency.
Overview
6
6
years of professional experience
Work history
FRONT DESK
OTHER SIDE FRIED
2022.02 - 2025.04
- Serving customers
- Packing orders
- Food preparation
- Cooking
- Making rotas
- Money handling
RECEPCIONIST
MILLENIUM HOTEL
2020.05 - 2021.11
- Greeting customers as they arrived to the hotel
- Checking guests in and out
- Take bookings by phone or email
- Preparing bills and taking payments
SALES ASSISTANT
JD SPORTS
2019.10 - 2020.02
- Money handling
- Greeting customers
- Stocking shelves
- Advising and assisting customers
- Assisting store with deliveries
WAITER
FISH WINGS & TINGS
2019.09 - 2019.10
- Money handling
- Preparing cutlery
- Resetting tables & greeting new customers
- Clearing & keeping my area tidy and organised
Education
Health and social care level 1, Health and social care level 2, Health and social care level 3 - Health and social care level 1, Health and social care level 2, Health and social care level 3
SOUTH THAMES COLLAGE
2018.09 - 6 2021
Skills
- Fluent in Spanish
- Problem Solving
- Motivated Seller
- Money Handling
- Team work
- Tech Skills
- Efficient
- Organized
- Critical thinking
- Attention to detail
- Punctual
Timeline
FRONT DESK
OTHER SIDE FRIED
2022.02 - 2025.04
RECEPCIONIST
MILLENIUM HOTEL
2020.05 - 2021.11
SALES ASSISTANT
JD SPORTS
2019.10 - 2020.02
WAITER
FISH WINGS & TINGS
2019.09 - 2019.10
Health and social care level 1, Health and social care level 2, Health and social care level 3 - Health and social care level 1, Health and social care level 2, Health and social care level 3
SOUTH THAMES COLLAGE
2018.09 - 6 2021