Erika Mancinske
London
Summary
Experienced and highly organised with great attention to detail hospitality
management professional with 9years of experience in creating a positive and productive work environment. Well-versed in staff training, coaching, and developing performance-driven teams. Excellent communication and
interpersonal skills with proven capabilities in problem-resolution, operations management, and continuous process improvement.
Overview
16
16
years of professional experience
4040
4040
years of post-secondary education
Work history
Barista Maestro
Costa Coffee
London
08.2016 - Current
- Store management
- Team Deployment
- Recruitment
- Staff training and development
- Schedules and payroll
- Ordering supplies
- Financial reports
- Health and safety compliance
Sales and customer service representative
Birley's
London
05.2010 - 08.2016
- Cash handling
- Financial reports
- Customer engagement
- Managing customers inquiries, complains and requests in a professional manner
- Accomplished daily administrative tasks
Education
Level 2 - Maths & English
City & Guilds
LondonLevel 3 Hospitality Supervisor -
Institute for Apprenticeships & Technical Education
LondonTimeline
Barista Maestro
Costa Coffee
08.2016 - Current
Sales and customer service representative
Birley's
05.2010 - 08.2016
Level 2 - Maths & English
City & Guilds
Level 3 Hospitality Supervisor -
Institute for Apprenticeships & Technical Education