Erik Ramsay

• Liaised with police, fire, ambulance and coastguard personnel to provide comprehensive support to callers.
• Effectively handled approximately 300 calls per shift.
• Communicated effectively and professionally with callers (who were often experiencing stressful situations).
• Held and transferred calls by operating company's software.
  Maintained privacy of caller information in compliance with data protection laws.
• Navigated stressful and unpredictable calls calmly, following relevant procedures at all times.
• Developed good keyboard skills.

* Summer job

• Maintained a pleasant and affable manner when interacting with customers
• Assisted customers with refuelling and light car maintenance
• Operated tills efficiently and counted cash at the end of the shift.
• Adhered to health and safety regulations, maintaining a safe and clean working environment.
• Ensured the forecourt was free from hazards at all times
• Managed queues effectively during rush hour.
• Processed incoming deliveries.
• Tracked fuel levels in fuel storage tanks.

• Prepared students for exams.
• Created my own teaching resources.
• Maintained a personable and supportive demeanour at all times.
• Practised good time keeping and punctuality.

• Operated the till efficiently.
• Assisted in food preparation.
• Maintained a pleasant and affable manner when interacting with customers
• Kept up the cleanliness of the restaurant area, with regular sweeping and clearing of tables.
• Maintained my professional appearance throughout shifts, reflecting positively on the establishment's image.
• Remained calm under pressure, ensuring better performance during peak hours.