Erik Banks
Hereford
Summary
Dedicated professional with strong sales ability and exceptional customer service skills. Demonstrates meticulous attention to detail and effective customer communication. Committed to leveraging these competencies to drive business success and enhance customer satisfaction.
Overview
40
40
years of professional experience
3
3
years of post-secondary education
Work History
Driver/Warehouse
TMFactors
Hereford, Herefordshire
03.2024 - Current
- Followed route schedules, improved punctuality.
- Demonstrated professionalism when dealing with clients, fostered positive relationships.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Navigated through heavy traffic whilst maintaining composure.
- Maintained vehicle cleanliness for a professional appearance.
- Managed time efficiently to meet all delivery deadlines.
- Demonstrated excellent knowledge of local routes and shortcuts via diligent planning.
- Enhanced customer satisfaction with prompt and courteous delivery service.
- Assisted in loading and unloading of goods, ensured safe transportation.
- Delivered goods safely by adhering to strict road safety rules.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
- Submitted required documentation upon journey completion.
- Kept accurate records of all deliveries made during the day.
New & used car sales executive
Steels Westgate Ltd (Honda)
Hereford, Herefordshire
10.1997 - 11.2023
- Secured customer loyalty by providing excellent service.
- Met sales targets consistently through diligent follow-ups and negotiations.
- Assisted in the appraisal of trade-in vehicles to determine fair market value.
- Resolved customer complaints effectively, preserving brand reputation and trust amongst clientele.
- Contributed to team sales goals by cross-selling additional products and services.
- Coordinated test drives for interested buyers.
- Negotiated sales deals for maximum profitability.
- Provided comprehensive product knowledge to prospective buyers.
- Utilised CRM software for tracking leads, improving efficiency in lead management process.
- Built strong relationships with customers through attentive service.
- Handled customer queries promptly, enhancing overall customer satisfaction.
- Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
- Gained practical experience closing sales in face-to-face environment.
- Advocated company values throughout sales process to promote brand loyalty and customer satisfaction.
- Nurtured rapport with customers to improve likelihood of future sales.
- Demonstrated product usage and features to customers.
Car sales executive
The Car Centre
Hereford, Herefordshire
09.1988 - 10.1997
- Performed test drives safely whilst explaining vehicle features, providing comprehensive understanding to customers.
- Closely followed-up on leads generated from online enquiries, increasing conversion rates.
- Presented tailored sales pitches to various customer demographics, resulting in effective communication.
- Assisted in arranging finance options for customers, making purchasing process easier.
- Established trust with clients by demonstrating transparency in all transactions.
- Delivered detailed product knowledge to potential buyers.
- Achieved high customer satisfaction by providing excellent service.
- Resolved customer complaints promptly, maintaining company's reputation.
Product photographer
Self Employed
London, London
03.1985 - 10.1987
- Delivered projects within tight deadlines whilst maintaining attention to detail.
- Produced high-quality product images by utilising advanced lighting techniques.
- Enhanced brand identity with carefully composed and lit photographs.
- Utilised extensive knowledge in composition rules to produce visually appealing images.
- Ensured professional-grade photo quality by regular calibration of equipment.
Education
BA - Photography
University of Derby
Derby 09.1981 - 06.1984
Skills
- Sales ability
- Customer Service
- Attention to Detail
- Customer communication
Custom
[Available upon request.]
Timeline
Driver/Warehouse
TMFactors
03.2024 - Current
New & used car sales executive
Steels Westgate Ltd (Honda)
10.1997 - 11.2023
Car sales executive
The Car Centre
09.1988 - 10.1997
Product photographer
Self Employed
03.1985 - 10.1987
BA - Photography
University of Derby
09.1981 - 06.1984
Similar Profiles
Brianna CepedaBrianna Cepeda
Dispatcher at Hereford Police DepartmentDispatcher at Hereford Police Department
Abigail DaviesAbigail Davies
Barista at Costa CoffeeBarista at Costa Coffee
Olivia CoomOlivia Coom
Waitress at The Olive TreeWaitress at The Olive Tree
Joshua RamirezJoshua Ramirez
Furrier at Zapata horse shoingFurrier at Zapata horse shoing
Jason ShiarappaJason Shiarappa
Driver/Warehouse at Troil EnterprisesDriver/Warehouse at Troil Enterprises