Holiday Inn Hotel, 2024-04-01, During my time at Holiday Inn, I learned how to communicate with guests in a friendly and professional way, which helped me build confidence in customer service. I was recognised by my supervisor for always being reliable and willing to help different teams, especially during busy times. I also picked up new skills quickly, such as using booking systems and helping prepare rooms to hotel standards. Working in a fast-paced environment helped me improve my time management and teamwork skills.