Summary
Overview
Work History
Education
Skills
Certification
Custom Section
Accomplishments
Work Availability
Timeline
Hi, I’m

ERICKSON OLUWATOSIN AKINBUWA

Lagos ,Nigeria
ERICKSON OLUWATOSIN AKINBUWA

Summary

Results-driven professional in customer management and marketing strategy. Builds strong client relationships, develops retention strategies, and analyses market trends to inform decisions. Collaborates across functions to resolve challenges and enhance service quality, while leveraging leadership to boost customer engagement and support organisational growth.

Overview

1
Certification
21
years of professional experience

Work History

Mactay Consulting (seconded to MTN Nigeria)
Lagos, Nigeria

Customer Management Officer
02.2026 - Current

Job overview

  • Provide timely assistance to customers facing technical issues or service disruptions, ensuring quick resolution to maintain satisfaction.
  • Managed customer inquiries, ensuring timely resolutions to enhance satisfaction.
  • Fostered positive customer relationships through regular communication and feedback solicitation to improve loyalty.
  • Implement strategies to retain customers, including loyalty programs and proactive outreach to at-risk customers.
  • Identified opportunities for additional services and upgrades during customer interactions.
  • Provided new customers with detailed guidance on effectively using fibre broadband services.
  • · Reach out to customers before they experience issues or consider switching providers.
  • Managed crisis situations, applying critical thinking and problem-solving skills to minimise the impact on operations and preserve customers' confidence.

Avetium Consulting (seconded to MTN Nigeria)
Lagos, Nigeria

Data Revalidation Officer
10.2023 - 02.2026

Job overview

  • Verified customer identification documents for SIM card registration, ensuring compliance with regulatory guidelines and safeguarding customer identity.
  • Entered customer data accurately, supporting adherence to telecommunications regulations and enhancing data reliability.
  • Conducted audits of sim registration records to identify discrepancies, ensuring data integrity and compliance.

Mactay Consulting (seconded to MTN Nigeria)
Lagos, Nigeria

Data Validation Officer
08.2018 - 09.2023

Job overview

  • Ensured accuracy and completeness of SIM registration data across multiple systems, supporting data integrity for regulatory compliance.
  • Conducted thorough validation processes for new and existing customers, adhering to regulatory standards.
  • Maintained utmost confidentiality in handling and processing customers' personal details and data, preventing unauthorised disclosures.
  • Conducted thorough validation processes for new and existing customers, adhering to regulatory standards.
  • Identified and addressed potential risks in product validation stages, implementing mitigation strategies.
  • Managed validation project timelines, ensuring completion within scheduled deadlines and budget constraints.
  • Maintained utmost confidentiality in handling and processing customers' personal details and data, preventing unauthorised disclosures.

First Bank of Nigeria Insurance

Financial Advisor
04.2013 - 09.2014

Job overview

  • Build and maintain strong relationships with clients to ensure satisfaction and retention.
  • Built strong customer relationships through effective communication and management of claims processes.
  • Develop and implement effective strategies for collecting overdue payments.
  • Negotiate payment plans or settlements with clients who may be experiencing financial difficulties.
  • Monitor client accounts, ensuring all information is accurate and up-to-date.
  • Send timely reminders to clients regarding upcoming or overdue payments.
  • Develop and implement comprehensive marketing plans to promote insurance products.
  • Developed and executed targeted marketing strategies for insurance products, enhancing customer acquisition.
  • Analyze sales data to identify opportunities for improving marketing strategies.
  • Set marketing goals and objectives aligned with overall business strategy.
  • Created and managed customer loyalty programmes that improved client retention.
  • Work with other departments (e.g., underwriting, claims) to resolve client issues effectively.

Wapic Insurance Plc

Marketer, Credit Control & Claims Officer
04.2008 - 02.2013

Job overview

  • Developed and executed marketing strategies tailored to various insurance products, driving customer acquisition.
  • Built strong customer relationships through effective communication and claims management.
  • Set marketing goals and objectives aligned with overall business strategy.
  • Set marketing goals and objectives aligned with overall business strategy.
  • Analyze sales data to identify opportunities for improving marketing strategies.
  • Analyze sales data to identify opportunities for improving marketing strategies.
  • Build and maintain strong relationships with clients to ensure satisfaction and retention.
  • Monitor client accounts, ensuring all information is accurate and up-to-date.
  • Send timely reminders to clients regarding upcoming or overdue payments.
  • Developed strategies for collecting overdue payments, improving cash flow and client follow-up.
  • Negotiate payment plans or settlements with clients who may be experiencing financial difficulties.
  • Work with other departments (e.g., underwriting, claims) to resolve client issues effectively.

Lagos State Ministry of the Environment

Monitoring & Evaluation Officer
07.2005 - 09.2007

Job overview

  • Assessed implementation of environmental policies, ensuring alignment with government objectives.
  • Conducted evaluations of projects, enhancing performance and maximising environmental impact.
  • Analysed data from monitoring activities to identify trends and areas for improvement in organisational practices.
  • Developed and implemented monitoring tools and strategies to enhance the effectiveness of compliance programmes.
  • Managed stakeholder relationships, ensuring transparent communication on monitoring outcomes and actions taken.

Education

University of Lagos
Nigeria

Master of Science (M.Sc.) from Political Science
07-2012

University Overview

University of Lagos
Nigeria

Bachelor of Science (B.Sc.) from Political Science
06-2002

University Overview

Skills

  • Customer relationship management
  • Communication
  • Problem solving
  • Team collaboration
  • Attention to Detail
  • Professionalism
  • Can do with integrity
  • Leadership excellence
  • Empathy

Certification

  • Certificate in Leadership:

Daystar Leadership Academy- 2011

  • Certificate in International Development, Institute for International Development Research- 2021
  • Training Program:

MTN Nigeria Service Academy- 2023

Custom Section

Custom Section
  • +234 7062022811
  • 8037780122

Accomplishments

Accomplishments
  • Enhanced Direct Debit Mandate (DDM) processes, implementing across department for increased productivity and profits.
  • Planned and coordinated inter-state projects resulting in increased company's bottomline and profits .
Availability
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Timeline

Customer Management Officer
Mactay Consulting (seconded to MTN Nigeria)
02.2026 - Current
Data Revalidation Officer
Avetium Consulting (seconded to MTN Nigeria)
10.2023 - 02.2026
Data Validation Officer
Mactay Consulting (seconded to MTN Nigeria)
08.2018 - 09.2023
Financial Advisor
First Bank of Nigeria Insurance
04.2013 - 09.2014
Marketer, Credit Control & Claims Officer
Wapic Insurance Plc
04.2008 - 02.2013
Monitoring & Evaluation Officer
Lagos State Ministry of the Environment
07.2005 - 09.2007
University of Lagos
Master of Science (M.Sc.) from Political Science
University of Lagos
Bachelor of Science (B.Sc.) from Political Science

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ERICKSON OLUWATOSIN AKINBUWA