Erick Silva

* Visitor Experience: Lead front-of-house operations to deliver an exceptional visitor experience, welcoming corporate guests and introducing them to appropriate staff.
* ⁠Office Operations: Maintain the reception area and common zones to a high standard of cleanliness, presentation, and operational safety.
* ⁠Administrative Support: Coordinate meeting room bookings for managers, corporate presentations, and general on-site activities.
* ⁠Logistics & Post: Manage all incoming/outgoing post and courier distributions while placing monthly stationery orders to support business requirements.
* ⁠Health, Safety & Compliance: Coordinate local management of fire safety, risk assessments, evacuation procedures, and on-site building security access control.
* ⁠Financial Governance: Manage customer e-billing enquiries via digital systems, auditing records, and tracking expenditure against operational budgets.

* Managed daily hotel operations, ensuring smooth and efficient service across all departments.
* Supervised and supported front office, housekeeping, and operational teams to maintain high service standards.
* Acted as the main point of contact for guests, resolving enquiries, complaints, and operational issues professionally.
* Coordinated daily staff activities, shift planning, and task allocation.
* Supported the General Manager with administrative and operational responsibilities.
* Managed check-in and check-out procedures, reservations, and guest requests.
* Monitored team performance and provided guidance and training to staff members.
* Assisted with recruitment, onboarding, and development of new employees.
* Handled cash management, payment processing, and daily financial procedures.
* Prepared operational reports and maintained accurate records.
* Ensured compliance with health and safety regulations, company policies, and hotel standards.
* Worked closely with different departments to improve guest satisfaction and operational efficiency.

* Led and supervised the daily operations of the front-of-house team to ensure excellent guest service.
* Coordinated staff duties and shift schedules to maintain efficient hotel operations.
* Supported the Front Office Manager with daily administrative and operational tasks.
* Assisted with guest check-in and check-out, reservations, and payment processing.
* Resolved guest enquiries and complaints promptly, ensuring high levels of customer satisfaction.
* Trained, mentored, and supported new team members.
* Monitored team performance and ensured compliance with company standards and procedures.
* Coordinated with housekeeping, maintenance, and other departments to ensure smooth daily operations.
* Prepared daily reports and maintained accurate operational records.
* Ensured compliance with health and safety policies and hotel procedures.

* Supported the General Manager in the day-to-day operation of the pub.
* Supervised and motivated a team, ensuring high standards of customer service.
* Managed staff rotas, shift planning, and daily task allocation.
* Assisted with recruitment, training, and onboarding of new employees.
* Handled customer enquiries and resolved complaints professionally.
* Monitored stock levels, placed orders, and controlled inventory.
* Managed cash handling, till reconciliation, and end-of-day cashing-up procedures.
* Ensured compliance with health and safety, food hygiene, and licensing regulations.
* Supported the achievement of sales targets and business performance objectives.
* Assisted in organising events and promotions to increase customer engagement and revenue.

* Started as a Bartender and was promoted to Supervisor due to strong performance and leadership skills.
* Supervised daily restaurant operations, ensuring high standards of customer service and operational efficiency.
* Led and supported team members during busy service periods, allocating tasks and monitoring performance.
* Trained and supported new staff members on service standards, procedures, and company policies.
* Provided excellent customer service, handling enquiries and resolving customer concerns professionally.
* Managed bar operations, including stock control, ordering supplies, and maintaining inventory levels.
* Responsible for end-of-day cash closing procedures, including cash reconciliation, till balancing, and financial reporting.
* Processed payments accurately and ensured compliance with company cash-handling procedures.
* Assisted management with daily operational tasks and staff coordination.
* Ensured compliance with health and safety, food hygiene, and licensing regulations.
* Supported the achievement of sales targets through excellent service and customer engagement.

* Welcomed guests and provided professional customer service throughout their stay.
* Managed check-in and check-out procedures efficiently.
* Handled reservations, cancellations, and room allocations using the hotel management system.
* Processed payments, issued invoices, and balanced daily cash transactions.
* Responded to guest enquiries by phone, email, and in person.
* Coordinated with housekeeping, maintenance, and other departments to ensure excellent guest experiences.
* Maintained accurate guest records and updated booking information.
* Assisted with administrative duties, including filing, correspondence, and preparing daily reports.
* Resolved guest complaints promptly and professionally.
* Ensured compliance with hotel policies, procedures, and health and safety standards.

* Provided administrative support to the branch's daily operations.
* Assisted customers and directed them to the appropriate banking services.
* Managed and organised confidential documents and customer records.
* Prepared reports, maintained spreadsheets, and updated internal databases.
* Supported branch managers with administrative and operational tasks.
* Processed documentation and ensured compliance with internal procedures.
* Coordinated correspondence, appointments, and office supplies.
* Delivered professional customer service while maintaining confidentiality and accuracy.