Erica Novell
Worcester,Worcestershire
Summary
A dedicated travel professional with expertise in relationship management and account management, demonstrating effective communication and proactive initiative. Skilled in fostering strong client relationships and driving business growth. Proven ability to negotiate favourable terms with partners and suppliers to maximize profitability. Committed to leveraging these competencies to achieve organisational goals and enhance customer satisfaction.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work history
Third Party Product Manager
Great Little Breaks
Droitwich Spa, Worcestershire
05.2019 - Current
- Led product team in onboarding a diverse range of attraction partners, expanding geographical portfolio driving to sales revenue growth
- Worked alongside sales team to maximize partnership opportunities, developing compelling & attractive UK short breaks.
- Managed a diverse portfolio of partners, cultivating strong and meaningful relationships.
- Established strategic partnerships that directly contributed to significant revenue growth.
- Negotiated win-win partnership agreements aligned with company goals. Leveraged supplier relationships to secure favorable pricing, supporting margin expansion.
- Collaborated with marketing team to ensure strategic product placement across campaigns and channels.
- Developed new product strategies by analysing sales reports, market trends and customer feedback.
Career Break
Full Time Parenting
Worcester, Worcestershire
05.2018 - 04.2019
Head of Onbusiness - Corporate Travel Services
HotelshopUK
Droitwich Spa, Worcestershire
05.2016 - 04.2018
- Managed the daily operations of the travel office, leading and supervising a team of five staff members to ensure smooth service delivery and operational efficiency.
- Booked worldwide business travel arrangements via GDS servicing a variety of client accounts inline with corporate travel policies.
- Collaborated with airlines and hotels to secure best possible rates for clients.
Sales & Events Manager
Crown & Sandy's
Ombersley, Worcestershire
06.2011 - 04.2016
- Managed end-to-end event operations, from initial sale through to final delivery, ensuring seamless execution and client satisfaction.
- Developed event pricing structures alongside owners based on historical and current trends, competitor activities and supply chain data.
- Maintained ownership of sales pipeline, sourcing and developing new business opportunities to drive sales.
General Manager
Kings Head Bar + Grill
Worcester, Worcestershire
11.2008 - 05.2011
- Oversaw all aspects of daily operations, ensuring smooth running of the overall operation.
- Ensuring effective ordering and control systems in place to ensure availability of products to guests while controlling stock holding levels.
- Recruitment, induction, training and coaching of all employees.
Senior Business Travel Consultant
Arrange My
Worcester, Worcestershire
11.2001 - 10.2008
- Developed bespoke travel policies tailored to each client's unique requirements.
- Offered expert advice on travel-related matters to uphold client trust and loyalty.
- Maintained strong relationships with suppliers, securing favourable terms for clients.
- Supervised junior consultants, fostering a team-oriented environment.
Travel Consultant
Flights Assured
Worcester, Worcestershire
03.1999 - 10.2001
- Prepared and booked comprehensive worldwide tailored travel itineraries.
- Identified add-on sales opportunities by analysing client needs, budgets and preferences.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
Front Office Manager
The Bank House Hotel
Bransford, Worcestershire
09.1997 - 02.1999
- Oversaw the reception team to deliver a smooth, friendly, engaging and efficient front office service
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Handled guest complaints ensuring prompt resolutions protecting hotel reputation & guest expectations
Education
NVQ Level 3 - Hospitality Management
City & Guilds
United Kingdom 09.1997 - 09.1999
GCSEs - - 8 Grade C Or Above
Christopher Whitehead High School
Worcester 09.1991 - 06.1996
Skills
- Self Starter
- Natural relationship builder
- Eye for detail
- Strong communicator
- Partnerships management
Timeline
Third Party Product Manager
Great Little Breaks
05.2019 - Current
Career Break
Full Time Parenting
05.2018 - 04.2019
Head of Onbusiness - Corporate Travel Services
HotelshopUK
05.2016 - 04.2018
Sales & Events Manager
Crown & Sandy's
06.2011 - 04.2016
General Manager
Kings Head Bar + Grill
11.2008 - 05.2011
Senior Business Travel Consultant
Arrange My
11.2001 - 10.2008
Travel Consultant
Flights Assured
03.1999 - 10.2001
Front Office Manager
The Bank House Hotel
09.1997 - 02.1999
NVQ Level 3 - Hospitality Management
City & Guilds
09.1997 - 09.1999
GCSEs - - 8 Grade C Or Above
Christopher Whitehead High School
09.1991 - 06.1996
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