Motivated and adaptable professional with proven experience in customer service and retail sales, complemented by a Tripled Distinction Star in Public Services. Skilled in communication conflict resolution and teamwork, with the ability to remain calm under pressure and act on real time conflicts. Recognised for delivering excellent customer service, and achieving targets in productivity and customer resolution rates. Bringing string leadership potential demonstrated through coaching new staff, guiding perforce and leading group projects in both academic and profession roles. Highly organised and committed to continuous development in both customer focused and leading positions.