Erica Cole

• Managing the day to day workings of Pulse CRM and the Pulse Portal.
• Importing and exporting data (budgets, contractor matrix, specialist house lists and assets to name a few.
• Involvement in Project management of system development including testing and implementation.
• Resolving problems with orders, quotes and invoices which means editing and running workflows.
• Contractor onboarding, training and full support to them.
• MFA queries from all users of the Pulse Portal.
• Remapping the system of approvals, closing down of old approvals and data checks
• Currently assisting with management of the new Asset process, importing Assets, data checks and working with contractors to support receiving the info.
• Delivering reports from Pulse on an ad hoc request and running of monthly reports.

• Team leader to direct reports.
• Escalation point of contact to Contractors and Approvers throughout the further business.
• All Helpdesk duties carried out.

Logged repaired jobs on system.

Logged quotes.

Chased jobs for sites.

Dealt with contractors and escalation of jobs.

Running basic reports and look at job history.

• Working in the sales team.
• Carrying out a range of administrative tasks.

• Carrying out a range of administrative tasks.
• Logging repairs from customers into the system.
• Dealing with cash.
• Post.
• Dealing with the delivery team and schedules
• Covering duties in the parts department.