ERICA BROWNE
London
Summary
I'm a highly skilled professional with a strong background in organization and administration. I'm comfortable working with Microsoft Office and have solid experience in data analysis. I'm adaptable, efficient, and always proactive when it comes to solving problems. Additionally, I have excellent customer service and conflict resolution skills, which have helped me build solid relationships with clients and teams. I've also got experience in handling claims and driving sales, with a proven track record of achieving results in fast-paced environments. I'm always looking to learn and grow in my field, and I'm committed to contributing to the success of the team and organisation.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Administrative / Reception Assistant
Various Companies (Temp Roles)
London
01.2025 - 11.2025
- Supported daily office operations including scheduling, managing calls, and handling client enquiries in a professional manner.
- Maintained organisation across busy front desks and supported multiple departments with admin and coordination tasks. Assisted with data entry, email correspondence, and document preparation while meeting tight deadlines.
- Provided flexible support in different work environments, adapting quickly to new systems and teams.
- Developed strong communication and multitasking skills by managing both in-person and remote tasks efficiently.
Supervisor/Head Waitress/Host
KREWE Restaurant
Dublin, Ireland
01.2022 - 01.2024
- Working in a high pressure, demanding environment whilst maintaining the highest standard of customer service.
- Addressed and resolved customer complaints and special requests promptly and professionally.
- Trained and mentored new staff members, fostering a collaborative and customer-oriented environment.
- Coordinated seating arrangements and managed reservations to optimize table turnover and minimize wait times.
Sales/Customer Service Representative
Cross Insurances
Dublin, Dublin
01.2019 - 01.2022
- Delivered exceptional customer service by managing policy renewals and addressing client queries across car, van, and home insurance lines.
- Acted as the primary point of contact for clients, building trust through clear communication and prompt issue resolution.
- Processed new business, renewals, and mid-term adjustments with attention to detail, ensuring full compliance with company and regulatory standards.
- Handled customer complaints empathetically and efficiently, maintaining a high level of satisfaction and client retention.
- Coordinated between customers, claims adjusters, and underwriters to ensure claims were handled quickly and fairly
Education
Graduate - Social, Community and Youth Development
Technological University Dublin
01.2015 - 01.2018
Certificate in Insurance Product Advice (APA) - Insurance
Institute of Insurance
Dublin 09.2020 - 05.2021
Skills
- Strong admin & organisational skills
- Proficient in Microsoft Office
- Adaptable and eager to learn
- Strong organisational & administrative skills
- Data analysis competence
- Sales persuasion
- Claims handling expertise
- Conflict resolution capability
- Efficient and proactive
- Strong customer service skills
References
Reference's available upon request
Other
2022 Camp Counsellor Camp Ton-A-Wanda North Carolina, USA
Timeline
Administrative / Reception Assistant
Various Companies (Temp Roles)
01.2025 - 11.2025
Supervisor/Head Waitress/Host
KREWE Restaurant
01.2022 - 01.2024
Certificate in Insurance Product Advice (APA) - Insurance
Institute of Insurance
09.2020 - 05.2021
Sales/Customer Service Representative
Cross Insurances
01.2019 - 01.2022
Graduate - Social, Community and Youth Development
Technological University Dublin
01.2015 - 01.2018