ERICA ADDO
Durham
Summary
Motivated graduate seeking to leverage my operations background and finance education to contribute effectively my quota while gaining valuable professional experience and development.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Executive Assistant
HOLYLAND TOURS
09.2021 - 09.2023
- Managed executive calendar, scheduling meetings, appointments and coordinating travel arrangement
- Handled confidential and sensitive information with discretion and tact
- Worked with executives to initiate new projects and assist in various processes.
Administrator
TCBC - BETHSHEM
12.2015 - 03.2023
- Assisted in the preparation of departmental budget and expense tracking
- Leveraged bookkeeping software and automated processes to reduce errors
- Managing the event calendar, communicating events to stakeholders.
Customer Service Officer
OmniBSIC Bank
10.2021 - 06.2022
- Provided primary customer support to internal and external customers
- Communicated with clients regarding account services, statements and balances
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on point solutions.
General Manager
JOBSERV
02.2012 - 08.2021
- Analyzed job market trends and competitor activities to create competitive advantage
- Developed and implemented strategies to increase sales and profitability
- Monitored financial performance, set budgets and controlled expenses to provide financial stability
- Collaborated with a team to develop and implement innovative recruitment strategies
- Coordinated onboarding activities for new hires, ensuring a smooth transition into the placed company.
Education
Master of Science - MSc Financial Technology and Banking
Durham University
Durham 09.2023 - Current
Bachelor of Science - Finance
Ghana Institute of Management And Public Administration (GIMPA)
Accra 08.2017 - 08.2021
Skills
- Operations Management
- Financial Analysis
- Strong Analytical Skills
- Entrepreneurship
- Project Coordination
- Problem Solving
- Project budgeting
- Dedicated team player
Custom
References available on request
Timeline
Master of Science - MSc Financial Technology and Banking
Durham University
09.2023 - Current
Customer Service Officer
OmniBSIC Bank
10.2021 - 06.2022
Executive Assistant
HOLYLAND TOURS
09.2021 - 09.2023
Bachelor of Science - Finance
Ghana Institute of Management And Public Administration (GIMPA)
08.2017 - 08.2021
Administrator
TCBC - BETHSHEM
12.2015 - 03.2023
General Manager
JOBSERV
02.2012 - 08.2021
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