Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
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Eric Harvey

Kidderminster,United Kingdom

Summary

Driven individual with knack for customer service and communication. Proven ability to handle transactions and assist customers efficiently. Ready to contribute to boosting sales and creating positive shopping experiences.

Experienced professional focused on retail sales with customer-centric approach. Drive sales growth through personalised service and in-depth product knowledge. Excel in creating engaging shopping experiences and building customer loyalty.

Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information. Eager to contribute to success and growth of Sales assistant role. Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information. Eager to contribute to success and growth of Sales role. Enthusiastic Sales Assistant with knack for customer engagement and driving sales. Known for creating memorable shopping experiences that lead to repeat business and customer loyalty. Proven talent in upselling, managing inventory, and maintaining visual merchandising standards, contributing to dynamic and profitable retail environment. Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work history

Sales assistant

Screwfix
Kidderminster, Worcestershire
03.2016 - 07.2022
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Ensured stock replenishment in timely manner to maintain product availability.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Offered personalised shopping advice to enhance customer experiences.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Collaborated effectively with team members to meet sales targets.
  • Assisted customers with product selection for optimal satisfaction.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Demonstrated products effectively leading to increased sales conversions.
  • Handled cash transactions swiftly, ensuring accurate accounting at end of each shift.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Assisted customers in locating specific items to boost satisfaction.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Processed returned or exchanged items and provided refunds to customers.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Tagged products quickly and accurately with price tags and stickers.
  • Carried out active selling from initial customer greeting.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Inspected products for damages and expiry dates before processing refunds.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Explained establishment policies to customers and offered advice on selections.

Stock controller

Sainsburys
Kidderminster, Worcestershire
05.2010 - 02.2016
  • Enhanced overall work productivity by implementing effective rota system amongst warehousing staff.
  • Improved stock control systems by diligently conducting inventory audits.
  • Increased efficiency with proactive management of all warehouse storage areas.
  • Assisted in staff training on best practices for handling, storing and organising stock items in warehouse environment.
  • Managed stock levels for optimal business performance.
  • Regularly updated inventory records, maintaining accuracy throughout entire supply chain process.
  • Optimised space utilisation in warehouse by rearranging storage areas as needed while taking into account product turnover rates.
  • Conducted regular stock takes, ensuring accurate inventory at all times.
  • Monitored stock movement, swiftly addressing any discrepancies or issues identified.
  • Evaluated supplier performance regularly to maintain quality standards across all product lines.
  • Controlled best before dates to properly utilise stock.
  • Maintained neat and clean store areas in line with health and safety policies.
  • Used barcode scanners to document inventory transactions, maintaining accuracy and efficiency throughout stock room.
  • Managed stock rotations to balance inventory of perishable products and minimise wastage.
  • Monitored stock levels to reorder replenishments in good time.
  • Counted and recorded stock precisely for reliable audits.
  • Filed accurate paperwork for up-to-date records.

Education

Sion Hill County Secondary
Kidderminster, Worcestershire
03.1963 - 07.1967

Skills

I was self employed Jobbing builder from 1975 to 1995 I did plumbing, carpentry, tiling (floor and wall) plastering, glazing, building, and any repairs needed for householder

Affiliations

  • I compose and present Quizzes for charity.
  • I run five facebook sites, on Down Memory Lane we have45000 members. I like writing the history of our town and write poetry, i have 2500 followers with afurther 8000 on Wyre Forest Matters.

Accomplishments

I was awarded a Lockdown hero certificate by the Kidderminster Shuttle for my Diary of a Self Isolator

Timeline

Sales assistant

Screwfix
03.2016 - 07.2022

Stock controller

Sainsburys
05.2010 - 02.2016

Sion Hill County Secondary
03.1963 - 07.1967

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Eric Harvey