Eric Eboh Ehidiamen
London
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
Raycom Global Telecommunication
03.2022 - 01.2023
- Worked with various systems, software and peripherals and various types of games.
- Learned and implemented new software testing procedures.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Assisted in development of system security protocols.
- Developed and implemented preventive maintenance procedures.
- Purchased, setup and installed new computers.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
HVAC Technician
Amudo And Sons Limited
06.2019 - 12.2019
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Traveled to job sites for both scheduled and emergency appointments.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Filled out detailed work orders for each job completed.
- Calibrated equipment to achieve maximum efficiency.
- Supplied technical assistance to customers over phone using simple troubleshooting techniques.
- Evaluated status of refrigeration liquids for safety and compliance purposes.
Education
Bachelor of Science - Engineering [Mechanical]
Ambrose Alli University
Ekpoma02.2022
Skills
- End-User Account Management
- Vendor Collaboration
- Network Hardware and Software Maintenance
- Component Replacements
- Software and Hardware Issues
- Software Installation
- Remote Support
- Network Hardware Installation
- Device Configuration
- Friendly and Patient
- Security Certification
- LAN and WAN Assessment
- Analytical and Methodical
- Troubleshooting Network Issues
- Customer Communication and Empathy
Certification
Microsoft AZ900
CompTIA Network+
CompTIA Security+
Timeline
Desktop Support Technician
Raycom Global Telecommunication
03.2022 - 01.2023
HVAC Technician
Amudo And Sons Limited
06.2019 - 12.2019
Bachelor of Science - Engineering [Mechanical]
Ambrose Alli University
Microsoft AZ900
CompTIA Network+
CompTIA Security+
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