Eric Dyson

Started direct from school learning all aspects of the coal board driving coal faces forward

• Strictly adhered to route and time schedules, maintaining 98% on-time delivery score.
• Maintained 98% road safety score by driving truck in accordance with traffic regulations and UK highway code.
• Introduced handling procedures for special delivery needs, boosting customer satisfaction levels from 8 conditions, using GPS .
• Used electronic logging devices (ELD) to facilitate tracking of hours and duty status.
• Loaded items on to truck, using securing techniques to prevent damage and loss.
• Delivered 10+items daily to 10]+ residential and business locations across uk.
• Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
• Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
• Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
• Communicated customer complaints, requests and feedback to company management for swift resolution.

• Reconciled £6000+ weekly takings.
• Resolved staff and customer complaints, challenges and enquiries.
• Liaised with local parish council, police and community members on events and community safety.
• Kept constant awareness of any changes in food handling standards and other relevant legislation.
• Communicated details of upcoming events, promotions and menu changes with all staff.
• Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
• Organised monthly live entertainment, delivering £2500 average takings.
• Prepared annual budgets and staffing levels, encouraging managers and staff to be aware of parameters.
• Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
• Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.