Eric David Patino Sarria
Bilingual Learning & Development Associate
London
Summary
Passionate about fostering growth and creating engaging learning experiences, I bring proven expertise in training delivery and team management. Fluent in English, Spanish, and Portuguese, I excel in multicultural environments and am skilled at facilitating both virtual and in-person learning. A proactive communicator and collaborator, I am committed to leadership development and continuous improvement.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Community Associate
IWG (Regus Management)
London
01.2023 - 01.2025
- Facilitated onboarding sessions, ensuring a smooth transition for new clients and a 90% retention rate
- Delivered training on workspace management tools, improving team efficiency by 20%
- Acted as a cultural ambassador to align team dynamics with IWG's values and organizational goals
- Streamlined reporting processes for senior management, enhancing decision-making efficiency
- Proactively resolved customer complaints, maintaining service quality and resolution speed
Tutor (Freelance)
London
09.2020 - 01.2025
- Delivered tailored tutoring sessions in Spanish, improving learners' language proficiency and cultural understanding
- Designed custom lesson plans to suit individual learning styles and goals
- Fostered a supportive learning environment, encouraging student confidence and skill development
Sound Engineer
Hotel Park Plaza Primo Bar
London
06.2022 - 12.2023
- Led training sessions on sound systems, empowering staff to troubleshoot independently
- Managed technical aspects of sound and lighting, creating tailored atmospheres for guests
- Resolved technical issues quickly, minimizing downtime during live performances
- Collaborated with the team to deliver immersive experiences for audiences
Workshop Leader
EveryPersonIsCapable
London
06.2022 - 02.2023
- Designed and delivered engaging workshops for diverse age groups, fostering creativity and skill development
- Tailored content to meet varying audience needs, ensuring accessibility and lasting impact
Barista
FCB Coffee
London
07.2022 - 01.2023
- Created training materials and led peer mentoring sessions to improve team performance
- Ensured exceptional service through staff training on product knowledge, customer engagement, and troubleshooting in high-pressure situations
Rehearsing Studios Manager
The Engine Room
London
08.2021 - 12.2022
- Designed and implemented training protocols for new hires, reducing onboarding time by 25%
- Facilitated workshops to enhance team collaboration and client satisfaction, ensuring exceptional service delivery
- Coordinated complex booking schedules while managing multiple team dynamics, fostering inclusivity and growth
Facilitator
URUBUS
London
09.2019 - 03.2020
- Organised and set up creative spaces for people to perform various activities aimed at developing self-expression
- Set up PA systems for events, ensuring seamless sound performance
- Arranged rooms and spaces to suit different activities, optimizing flow and engagement
- Provided problem-solving support during events, addressing challenges in real-time to ensure smooth operations
Sales Adviser
Superdrug
London
03.2016 - 04.2017
- Consistently exceeded sales targets while providing personalized customer service
- Strengthened customer engagement through expert product knowledge and tailored recommendations
Education
Apprenticeship - Data Professional Level 3
Imperial College London
London 05.2023 - 08.2024
BA - Politics and International Relations
Queen Mary University of London
London 09.2018 - 09.2022
QIncubator Programme - Entrepreneurship
Queen Mary University of London
London 10.2021 - 12.2021
BTEC Level 3 Extended Diploma - Public Services
BSix Sixth Form College: Brooke House
London 09.2016 - 09.2018
GCSEs - English, Mathematics, IT, Science, Applied Science
BSix Sixth Form College: Brooke House
London 09.2014 - 09.2016
Skills
Learning Facilitation & Training
Onboarding & Development Programs
Tutoring & Instructional Design
Multilingual Communication
Stakeholder Management
Virtual Training Tools
Workspace Management
Extra-Curricular Activities
Facilitated community events, showcasing innovative approaches to engagement and learning. Produced and performed music, demonstrating creativity and adaptability in diverse environments. Advanced Open Water Certification (PADI), demonstrating a commitment to personal development and environmental awareness.
Professional Development
- Apprenticeship: Data Professional Level 3, Imperial College London, 05/01/23, 08/31/24, Developed data-driven strategies to optimise centre sales opportunities and enhance customer engagement.
- QIncubator Programme (Entrepreneurship), Queen Mary University of London, 10/01/21, 12/31/21, Gained expertise in innovation and leadership, applying these skills to foster team growth.
References
References available upon request.
Timeline
Apprenticeship - Data Professional Level 3
Imperial College London
05.2023 - 08.2024
Community Associate
IWG (Regus Management)
01.2023 - 01.2025
Barista
FCB Coffee
07.2022 - 01.2023
Sound Engineer
Hotel Park Plaza Primo Bar
06.2022 - 12.2023
Workshop Leader
EveryPersonIsCapable
06.2022 - 02.2023
QIncubator Programme - Entrepreneurship
Queen Mary University of London
10.2021 - 12.2021
Rehearsing Studios Manager
The Engine Room
08.2021 - 12.2022
Tutor (Freelance)
09.2020 - 01.2025
Facilitator
URUBUS
09.2019 - 03.2020
BA - Politics and International Relations
Queen Mary University of London
09.2018 - 09.2022
BTEC Level 3 Extended Diploma - Public Services
BSix Sixth Form College: Brooke House
09.2016 - 09.2018
Sales Adviser
Superdrug
03.2016 - 04.2017
GCSEs - English, Mathematics, IT, Science, Applied Science
BSix Sixth Form College: Brooke House
09.2014 - 09.2016