Eric Cuevas Jose
London,Lewisham
Summary
Bilingual Customer Engagement Specialist skilled in resolving issues through active listening and clear communication. Enhances customer satisfaction and team collaboration by providing mentoring and guidance. Engages customers to identify needs and deliver exceptional service, utilising bilingual skills to foster positive interactions. Committed to supporting team objectives and creating positive experiences.
Overview
3
3
years of professional experience
Work History
Coach
SportsFun4all
London, Catford
01.2023 - 08.2025
- Helped players overcome skill barriers through assessments and goal setting.
- Kept supplies, equipment and facilities in good order for team use.
- Assessed strengths and weaknesses of participants performance and identified areas for further development.
- Maintained clean, safe working environments to eliminate accident risks.
- Managed complaints with calm, clear communication and problem-solving.
Youth Mentor
Active Communities Network
10.2023 - 12.2023
- Identified issues, analysed information, and provided actionable solutions to enhance customer satisfaction.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Recognised customer issues and gathered relevant information to propose solutions.
- Engaged with customers to identify needs and enhance service delivery.
- Escalated major customer concerns to supervisor while leveraging bilingual skills in Spanish and English.
Education
Level 2 - Business Management
University of Kent
Canterbury 2025 - 2028
GCSEs - Secondary
Deptford Green
London, ENG 2017 - 2022
Extended Diploma - Level 3 Extended Diploma in Sport and Physical Activity
Knights Training Academy
Camberley, SRY 2022 - 2025
Skills
- Team management
- Leadership development
- Team building
- Mentoring support
- Goal setting
- Safety compliance
- Bilingual communication
- Communication
- Active listening
- Customer engagement
Languages
Spanish
Proficient
C2
Timeline
Youth Mentor
Active Communities Network
10.2023 - 12.2023
Coach
SportsFun4all
01.2023 - 08.2025
Level 2 - Business Management
University of Kent
2025 - 2028
GCSEs - Secondary
Deptford Green
2017 - 2022
Extended Diploma - Level 3 Extended Diploma in Sport and Physical Activity
Knights Training Academy
2022 - 2025