Summary
Overview
Work history
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Work availability
I LOVE CAT
Timeline
ERI HIDAKA

ERI HIDAKA

London

Summary

Waitress supervisor with extensive food and beverage knowledge. Works great with service and kitchen teams to meet customer needs. Outgoing Waitress eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Brings 3.5 years of fine dining experience. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Overview

13
13
years of professional experience
3
3
Certification

Work history

Part time Waitress

Creative EAR Limited(Endo at the Rotunda)
37-41 Bedford Row, London, WC1R 4JH
09.2023 - 12.2023
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Attended to customer's needs proactively for first-class waiting service.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Advised customers on wine and beverage pairings with selected food items.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.

Part time Waitress

Kirazu Limited(Jugemu)
Samir and Co Ltd, 254Goldhawk Road, London,W12 9PE
02.2023 - 06.2023
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Created and maintained displays and signs.

Temporary employees

Mitsui Sumitomo Insurance Company, Limited
3-9 KandaSurugadai,Chiyoda,Tokyo,101-8011
03.2022 - 11.2022
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimise insurance agency reputation.
  • Examined forms to determine insurance coverage and validity.
  • Evaluated insurance policies and analysed damages to determine coverage.
  • Resolved insurance and invoice queries with excellent systems knowledge.
  • Reviewed and analysed suspicious and potentially fraudulent insurance claims.
  • Assessed and validated insurance claims promptly to expedite claims process.
  • Inspected damaged property, determining extent of loss and liabilities for insurance claims.

Part time video editing

OTO Limited
7F,1-8-4 kandaSudacho,Chiyoda,Tokyo
11.2021 - 03.2022
  • Checked copy for adherence to company guidelines, maintaining house style across written pieces.
  • Employed style guides to inform decisions about voice, word choice or formatting.
  • Organised material, determined area of emphasis and wrote stories according to prescribed editorial style and format standards.
  • Developed and maintained database of high-quality stock copy, enabling faster service and turnaround for time-sensitive projects.
  • Partnered with production staff on final proofing to facilitate smooth and timely printing.
  • Liaised with editorial team to deliver page layouts and formats in line with client demands.
  • Followed through on beat sources, contacts and leads to gather information for stories.

Waitress supervisor

Takumi Foods Limited (Japanese restaurant Tomi)
7-13-10-101,Roppongi,Minato,Tokyo
04.2020 - 01.2021
  • Enforced consistent compliance with HACCP and Covid-19 protocols to reduce health risks.
  • Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
  • Prevented service disruptions by constantly monitoring F&B supply levels and promptly reordering low-stock items.
  • Managed new and existing reservations using computer software or applications.
  • Monitored inventory levels and reported low-stock items to support availability.
  • Improved efficiency and productivity by acquiring new skills.
  • Provided constructive feedback to drive performance of waiting staff through regular 1:1 and team meetings.

Waitress supervisor

Sangue Limited (Jo Nishiazabu)
1F 2-24-14Nishiazabu,Minato,Tokyo 106-0031
11.2017 - 02.2020
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
  • Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Managed new and existing reservations using computer software or applications.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Reviewed customer history to recommend appropriate products and services.

Retail salesperson

Sugi bee garden (Sugamo Togenuki Jizo Store)
1F KC Plaza,3-34-2 Sugamo,Toshima,Tokyo
10.2015 - 10.2017
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Welcomed customers and provided responsive assistance to improve store experiences.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Explained product benefits maximising customer engagement while driving sales.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Identified discrepancies in stocks through regular inventory management.
  • Delivered high-quality results within budget and timeframe targets.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Part time waitress

Kyou-Chisou Iwafune
1F 3-53-9,Minamiotsuka,Toshima,170-0005
05.2011 - 09.2015
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Demonstrated exceptional memory and communication skills for reliable and trusted service.
  • Supported team by demonstrating respect and willingness to help.

Education

Diploma of High school - General Science

Kanto International High School, Japan
04/2008 - 03/2011

Certificate of Web Creator Department - Web Creator proficiency

Pegasus Career School , Japan
05/2021 - 07/2021

Bachelor of Arts - Arts and Liberal Arts Department

Kyoto University of the Arts, Japan
10/2021 -

Diploma of VFX course - Advanced Compositing

Escape studios , London
02/2023 - 07/2023

Skills

  • Food and Sake,Wine pairing
  • Reservations management
  • Customer rapport building
  • Point Of Sale system operation
  • Cleaning and sanitation
  • Food presentation
  • Menu memorisation
  • Hospitality expertise
  • Extensive hospitality background
  • Fine dining experience
  • Inventory control
  • Strong communication
  • Exemplary hygiene standards
  • Customer-focused

Languages

Japanese
Native
English
Intermediate

Certification

July 2014: Obtained a Class 1 Driver's License for Regular Vehicles

April 2018: Obtained a qualification as a sake sommelier as part of work

August 2021: Obtained Web Creator Skills Certification Expert (HTML5)

Accomplishments

The restaurant I used to work at in Tokyo won a Michelin star the year I started working there. During my time there, the restaurant always had higher sales than the previous year.

In London, I also worked at Endo at the Rotunda, which also won a Michelin star.

Affiliations

  • I like listening to music and watching to movies also the stage.
  • In London, I also like going to museums and parks.
  • I like mountain climbing and hiking (I once climbed Mount Fuji by myself).
  • Right now, I do stretching and exercise at home, but if I have the time or someone to go with me, I'd like to go bouldering or golf. (Influenced by my family, I've occasionally played golf since my teens.)

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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I LOVE CAT

I have three beloved cats in Japan.

Timeline

Part time Waitress - Creative EAR Limited(Endo at the Rotunda)
09.2023 - 12.2023
Part time Waitress - Kirazu Limited(Jugemu)
02.2023 - 06.2023
Temporary employees - Mitsui Sumitomo Insurance Company, Limited
03.2022 - 11.2022
Part time video editing - OTO Limited
11.2021 - 03.2022
Waitress supervisor - Takumi Foods Limited (Japanese restaurant Tomi)
04.2020 - 01.2021
Waitress supervisor - Sangue Limited (Jo Nishiazabu)
11.2017 - 02.2020
Retail salesperson - Sugi bee garden (Sugamo Togenuki Jizo Store)
10.2015 - 10.2017
Part time waitress - Kyou-Chisou Iwafune
05.2011 - 09.2015
Kanto International High School - Diploma of High school, General Science
04/2008 - 03/2011
Pegasus Career School - Certificate of Web Creator Department , Web Creator proficiency
05/2021 - 07/2021
Kyoto University of the Arts - Bachelor of Arts, Arts and Liberal Arts Department
10/2021 -
Escape studios - Diploma of VFX course, Advanced Compositing
02/2023 - 07/2023

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ERI HIDAKA