Ergys Neli
London
Summary
I am a graduate in History and Politics from the University of Westminster, London, with a strong academic interest in politics, particularly in the European Union and international relations. Alongside my academic background, I bring over seven years of professional experience in customer service within the UK, where I developed excellent communication, problem-solving, and interpersonal skills. I am eager to combine my academic expertise with my practical experience to pursue opportunities in politics, international organisations, or related sectors where I can contribute to research, policy, and engagement.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Assistant manager
Npeal
London
06.2024 - 09.2025
- Lead daily store operations and coordinate the team in a high-end retail environment.
- Deliver staff training on service standards, product knowledge, and sales techniques.
- Mentor, coach, and develop team members to enhance performance and career growth.
- Manage store finances, including cash handling, stock control, and opening/closing procedures.
- Analyse sales performance and implement strategies to drive revenue and customer engagement.
- Consistently exceed monthly revenue targets through effective leadership and operational efficiency.
- Ensure compliance with company policies, health & safety regulations, and visual merchandising standards.
Supervisor
Karl Lagerfeld
London
07.2023 - 06.2024
- Oversaw till management, including cash handling, banking, and reconciliation
- Responsible for daily store opening and closing procedures
- Processed refunds and resolved customer issues with professionalism and efficiency
- Supported store manager in leading the team and achieving sales targets
- Maintained brand standards through visual merchandising and customer service excellence
Supervisor
Lacoste
London
08.2021 - 05.2023
- Management (opening, banking money)
- Providing the team with morning briefings
- Making refunds and weekly reports of money mapping
- Pricing clearance items accordingly and relocating merchandise to a dedicated section
- Recognise problems and provide solutions to the management team
- Working as one team
- Processing the delivery of the stock every week
- Assisting new customers with signing up for store loyalty programs
Sales assistant
Lacoste
London
09.2019 - 08.2021
- Provide exceptional customer service with a positive, proactive attitude
- Achieve weekly sales targets while maintaining store conditions and high visual merchandising standards
- Develop strong product knowledge, using brand storytelling to engage customers and drive sales
- Consistently deliver a positive shopping experience by offering tailored advice to meet customer needs
- Process weekly stock deliveries and ensure accurate replenishment on the shop floor
- Assist customers with loyalty programme sign-ups to strengthen customer retention and brand engagement
Sales assistant
Tommy Hilfiger
London
10.2018 - 09.2019
- Provide excellent customer service in a fast-paced retail environment
- Work towards sales targets and individual KPIs with consistent achievement
- Collaborate with a successful team to meet and exceed weekly store targets
- Maintain store conditions, ensuring high visual merchandising standards are met
- Support sales growth by replenishing the shop floor with new-season stock during peak trading and sales periods
Education
BA - History & Politics
University of Westminster
09.2022 - 05.2025
High School Diploma - Engineering, manufacturing and construction: Building and civil engineering
Institute of Higher Education "G. Galilei"
09.2012 - 06.2017
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Social Media
- Google Drive
- Zoom
- Outlook
- Good listener and communicator
- Organizational and planning skills
- Decision-making
- Team-work oriented
- Motivated
- Written and Verbal skills
- Recruitment and hiring practices
- Retail operations understanding
- Effective delegator
- Product display creativity
- Time management mastery
- Leadership proficiency
- Staff mentoring
- Business operations understanding
- Initiative taking
- Public speaking
- Training and Development
- Resourceful researching
- Proficient referencing
- Excellent grammar use
- Academic editing
- Academic writing
Personal Information
- Date of birth: 14/05/1998
- Nationality: Italian
Timeline
Assistant manager
Npeal
06.2024 - 09.2025
Supervisor
Karl Lagerfeld
07.2023 - 06.2024
BA - History & Politics
University of Westminster
09.2022 - 05.2025
Supervisor
Lacoste
08.2021 - 05.2023
Sales assistant
Lacoste
09.2019 - 08.2021
Sales assistant
Tommy Hilfiger
10.2018 - 09.2019
High School Diploma - Engineering, manufacturing and construction: Building and civil engineering
Institute of Higher Education "G. Galilei"
09.2012 - 06.2017
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