Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Erdim Karasalih

Assistant General Manager
Edinburgh

Summary

Erdim is an energetic and hardworking professional known for his dedication and positive outlook on life. With 5+ years of management and outstanding customer service experience, he has developed a strong foundation in understanding customer needs and delivering exceptional results. His expertise extends to marketing, digital marketing, and strategic planning, where he combines creativity with analytical thinking to craft effective strategies. Erdim's remarkable attention to detail sets him apart, ensuring precision and quality in every task he undertakes. A born problem-solver, he embraces challenges with enthusiasm, viewing them as opportunities to grow and innovate. His life motto, rooted in positivity, fuels his drive to excel and inspire others in both his personal and professional efforts.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Assistant General Manager

Dulse
Edinburgh, United Kingdom, Edinburgh
02.2025 - Current
  • Supported the General Manager in overseeing daily operations to ensure efficiency and profitability across all departments.
  • Monitored daily sales, labor costs, and wastage reports to identify trends and optimize profitability.
  • Overseeing bar operations including inventory control, ordering, and supplier relations to maintain product quality and cost efficiency.
  • Supervised and trained bar and floor staff, fostering a high-performing team and ensuring compliance with health and safety regulations.

Bar Manager

Dishoom
05.2024 - 12.2024
  • Directed daily bar operations, ensuring exceptional service quality, while maintaining excellent standards, and efficient workflows with high staff morale in a fast-paced environment. Took initiatives where necessary to ensure flowless process, enhance staff performance, and optimize customer experiences, resulting in consistent positive feedbacks.
  • Led a team of 30 bartenders, overseeing recruitment, training, scheduling, and performance management, achieving a 40% improvement in staff efficiency.
  • Analyzed sales and operational data to identify areas for improvement, implementing strategies to boost revenue, and worked closely with the General Manager to align operational goals, budget control with overall business objectives.
  • Effectively managed inventory to maintain optimal stock levels of alcoholic beverages, ensuring readiness to meet both peak and routine customer demands.
  • Established new operational policies and procedures to ensure compliance with health, safety, and licensing regulations, achieving the highest audit score of the company.

Floor Manager

Dishoom
09.2023 - 05.2024
  • Supervised daily operations, ensuring excellent service delivery and maintaining high standards in a fast paced hospitality environment.
  • Managed a team of 30 daily, while coordinating with every department to ensure excellent workflow including recruitment, training, scheduling, and performance evaluations.
  • Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.

Assistant General Manager

Scran Bistro
01.2022 - 08.2023
  • Assisted the General Manager in overseeing daily operations and ensuring excellent workflow.
  • Assisted the General Manager in implementing new strategies to boost sales, ensure stock levels to met the demand, and established clear communication channels between upper management and staff.
  • Created and implemented new employee training program, to improve staff confidence with their service which led to improving team efficiency and customer satisfaction.
  • Created schedules that effectively balanced adequate coverage during peak hours with a healthy work-life balance for staff.

Floor Supervisor

Scran Bistro
09.2021 - 01.2022
  • Provided excellent customer service and created lasting relationships with customers, resulting in repeat business
  • Developed a deep understanding of menu items, specials and dietary requirements, allowing for detailed and accurate descriptions to customers
  • Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
  • Resolved customer complaints in a timely and efficient manner, leading to an increase customer satisfaction rating
  • Cross-trained in bar and kitchen roles to ensure smooth operations when needed

Cafe Manager

Zephyr Cafe
05.2020 - 10.2020
  • Developed and implemented a customer loyalty program that increased repeat customers by 25%
  • Managed inventory and restocked supplies efficiently
  • Developed and implemented a customer-oriented strategy that increased customer satisfaction
  • Established processes to track and monitor key performance indicators, allowing for informed decision-making
  • Created and maintained policies and procedures to ensure compliance with company and government regulations

Education

Bachelor of Arts - Marketing

The University of Hull
Hull, United Kingdom
05.2015 - 05.2019

Skills

Leadership and Team Management

Customer Service Excellence

Excellent Communication Skills

Organizational and Time Management

Inventory and Stock Management

Critical Thinking & Attention to Detail

Analytical & Solution-oriented

Personal Information

Nationality: Cypriot

Timeline

Assistant General Manager

Dulse
02.2025 - Current

Bar Manager

Dishoom
05.2024 - 12.2024

Floor Manager

Dishoom
09.2023 - 05.2024

Assistant General Manager

Scran Bistro
01.2022 - 08.2023

Floor Supervisor

Scran Bistro
09.2021 - 01.2022

Cafe Manager

Zephyr Cafe
05.2020 - 10.2020

Bachelor of Arts - Marketing

The University of Hull
05.2015 - 05.2019

Similar Profiles

CREATE PROFILE
Erdim KarasalihAssistant General Manager