ERASMUS NNAMDI ONYEUKWU
London,London
Summary
Highly skilled professional with expertise in customer service, team management, offering strong organizational skills, reliability, and a keen sense of responsibility. Knowledgeable about managing schedules, ensuring compliance with safety regulations, and providing unlimited support to team members. Ready to use and develop leadership, communication, and problem-solving skills in management role.
Seasoned Driver Supervisor known for enhancing operational efficiency and team productivity. Skilled in coordinating schedules, managing logistics, and improving route planning. Achieved significant reductions in delivery times and increased driver satisfaction through effective leadership and communication.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Driver supervisor / Trainer
The Bread Factory
London, London
04.2022 - Current
- Facilitated smooth operations by resolving driver disputes quickly and effectively.
- Tracked driver performance, contributing to overall team improvement.
- Reduced operational costs through efficient management of resources.
- Boosted morale amongst drivers through fair scheduling and open communication.
- Managed over 50 customer calls daily, Increased sales by 10%".
- Managed fleet maintenance schedules leading to fewer breakdowns and delays.
- Handled recruitment duties, selecting competent candidates who enhanced service quality.
- Adhered strictly to company policies whilst encouraging team members
- Provided top-notch customer service to foster positive relationships with clients.
Enforcement Agent
Marston's
London, City of London
01.2019 - 03.2022
- Liaised with courts for effective case management.
- Demonstrated empathy whilst dealing with vulnerable individuals facing financial hardship.
- Organized enforcement activities for efficient operations.
- Handled physical confrontations effectively ensuring safety at all times.
- Improved debtor communication for resolution of outstanding debts.
- Ensured proper documentation to maintain transparency in operations.
- Collaborated with local law enforcement agencies to enhance operations effectiveness.
- Negotiated payment plans to assist individuals in debt resolution.
- Conducted investigations, and located absconding debtors.
- Achieved compliance by implementing and enforcing legal guidelines.
- Worked within strict timelines to ensure timely debt collection.
- Demonstrated powerful work ethic enforcing over 70 warrants daily.
Delivery Driver
Gist Limited
Enfield, London
01.2017 - 01.2020
- Improved client satisfaction by delivering packages promptly and accurately.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Navigated various routes efficiently, leading to increased route coverage.
- Resolved customer complaints effectively, restoring trust in services provided.
- Reduced fuel costs with efficient route planning.
Warehouse Operative / Supervisor
Breaks
Harlow, Essex
09.2016 - 01.2017
- Taking Customers Orders
- Intake / out load
- Oversaw equipment
- Hygiene in line with health and safety regulations
- Pre-shift checks and assisting team manager with some special duties.
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
Brand Ambassador
Red Planet Marking Limited
Fulham, London
06.2016 - 12.2016
- Conducted product demonstrations, resulting in heightened consumer interest.
- Coordinated with sales representatives about current sales trends, contributing to strategic planning efforts.
- Maintained upbeat attitude whilst promoting brands, creating positive impression on potential customers.
- Boosted customer engagement by implementing interactive marketing strategies.
- Represented company at trade shows, resulting in greater exposure to products and services.
- Strengthened customer loyalty by providing professional and efficient service during promotions or events.
- Attended promotional events representing brand, enhancing company's reputation.
- Used friendly, outgoing, and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Worked flexibly to meet demands of changing campaigns.
Warehouse assistant
Wincanton Logistics
Greenwich, London
07.2015 - 05.2016
- Liaised effectively with suppliers to ensure prompt delivery of orders.
- Upheld health and safety regulations, minimizing risk at workplace.
- Took on additional responsibilities, showing flexibility and commitment.
- Enhanced productivity through effective time management skills.
- Maintained safety standards, resulting in no workplace accidents.
- Demonstrated reliability by adhering to scheduled shifts without fail.
- Assisted in positive customer experience by handling queries efficiently.
Sales assistant
JN Superstores
Mantova, Italia
10.2013 - 06.2015
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Utilized excellent communication skills to provide detailed product information.
- Conducted daily inventory checks to manage stock levels accurately.
- Offered personalized shopping advice to enhance customer experiences.
- Delivered exceptional after-sales service, encouraging repeat business.
- Built strong relationships with regular customers for repeat business.
- Demonstrated products effectively leading to increased sales conversions.
Education
SVQ Level 4 - Software Development
The Training Room
Dorset, United KingdomNVQ Level 3 - Inter - Commerce
Forema Resources For Human Growth Courses
Padova Italy10.2011
Bachelor of Business Administration - Business Management
University of Wales Trinity Saint David
Canary Wharf, London 06.2024 - 05.2027
Skills
- Troubleshooting
- Multi - Tasking
- Networking
- Organizational skills
- Problem-Solving
- Communication skills
- Conflict resolution
- Team management
Custom
Tennis, Table Tennis, Gym, Badminton, Jogging, Cooking, DJ E.T.C.
Additional Information
A Driven Person, Down to Earth, Good Sense of Humor, Easy Going, Kind, Friendly, Funny, Ambitious, Goal Oriented, Easy to Socialize, Caring Person, Good work ethic, Enthusiastic E.T.C.
Timeline
Bachelor of Business Administration - Business Management
University of Wales Trinity Saint David
06.2024 - 05.2027
Driver supervisor / Trainer
The Bread Factory
04.2022 - Current
Enforcement Agent
Marston's
01.2019 - 03.2022
Delivery Driver
Gist Limited
01.2017 - 01.2020
Warehouse Operative / Supervisor
Breaks
09.2016 - 01.2017
Brand Ambassador
Red Planet Marking Limited
06.2016 - 12.2016
Warehouse assistant
Wincanton Logistics
07.2015 - 05.2016
Sales assistant
JN Superstores
10.2013 - 06.2015
SVQ Level 4 - Software Development
The Training Room
NVQ Level 3 - Inter - Commerce
Forema Resources For Human Growth Courses
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