Eralnta Anna Lamtse
Wellness Consultant & Partnership Strategist
London
Summary
Wellness Consultant and Partnership Strategist with over 10 years of international experience across London and Europe, specializing in luxury spa development, wellness concept creation, fitness programming, and experiential guest-journey design. Expert in blending spa rituals, movement, culinary wellness, recovery, and women’s wellness to create results-driven ecosystems that strengthen brand identity, enhance guest experience, and deliver measurable commercial growth. With a foundation in physiotherapy, holistic therapy, and strength & conditioning, I design transformative treatment menus, retreat concepts, partnerships, and experiential programs that drive revenue, retention, and long-term loyalty. Recognized as a specialist in driving ROI, optimizing budgets, and delivering sustainable business revenue growth through innovative wellness strategy, collaboration, and operational excellence. Experienced in pre-openings, building high-performing teams, and developing luxury wellness concepts from the ground up—consistently achieving commercial success and lasting brand impact.
Overview
2026
2026
years of professional experience
5
5
Certificates
Work History
Wellness Consultant & Partnership Strategist
Anna Lamtse Wellness Consultancy
2023 - Current
- Consult and partner with hotels, wellness clubs, and lifestyle brands to create signature wellness concepts blending luxury, movement, holistic therapies, and functional wellbeing.
- Develop and implement consulting strategies that merge spa rituals, fitness, and holistic health with brand identity and commercial objectives.
- Collaborate with nutritionists, chefs, holistic specialists, and fitness experts to co-create elevated wellness experiences integrating culinary philosophy, healing modalities, and evidence-based programming.
- Design retreats, activations, and women’s community programs integrating ritual, movement, and emotional connection to inspire empowerment and belonging.
- Lead content strategy and storytelling frameworks that communicate brand values, authenticity, and narrative cohesion across all wellness touchpoints.
- Drive brand growth and visibility through partnerships, experiential marketing, and strategic collaborations across fitness and wellness sectors.
- Support global clients with concept creation, campaign direction, and community engagement strategies that elevate guest experience, brand loyalty, and revenue performance.
Fitness Health Club & Spa Manager
Rena Spa & Health Club
01.2022 - Current
- Lead spa and fitness operations across four divisions (Spa, Fitness, Membership, Front of House), overseeing customer experience, revenue strategy, and operational performance.
- Achieved up to 60% above monthly revenue targets and the highest profit margins in site history.
- Managed partner and supplier relationships to align brand experience with financial and commercial goals.
- Oversaw full P&L analysis, KPI reporting, accounting, payroll, cost control, and expense tracking, ensuring strong financial governance and profitability.
- Recruited and trained a high-performing team, implementing SOP/NOP systems and HR processes.
- Introduced new treatment menu, Recovery Room concept, and signature wellness experiences to elevate satisfaction, retention, and revenue growth.
Sales Manager Specialist
Medstar Clinic
01.2021 - 01.2022
- Supported the launch of a premium aesthetic clinic through sales operations, marketing, and client relationship management.
- Developed promotional campaigns and partnership initiatives, representing the brand at key industry events.
Head Receptionist
Luxury Hospitality (Harrods, Hakassan, St. Pancras Renaissance)
01.2020 - 01.2020
- Began my career in London, working within some of the city’s most prestigious luxury venues and hospitality environments.
- Managed and led front-of-house teams to deliver seamless guest experiences in high-profile, five-star settings.
- Oversaw VIP guest bookings, private events, and service operations with discretion and professionalism.
- Consistently delivered exceptional service standards, upsold premium experiences, and maintained brand excellence.
- Played a key role in cultivating a refined guest journey and building client loyalty through elevated service delivery.
Head of Wellness & Fitness (Pre-Opening)
Mark Warner Resort
01.2018 - 01.2019
- Directed the pre-opening and full operational launch of a luxury wellness resort from construction to guest-ready opening.
- Managed and led budgeting, payroll, cost control, and financial planning to ensure operational efficiency and profitability.
- Designed and implemented the wellness menu, treatment journeys, and fitness activity programs, aligned with the brand vision and guest expectations.
- Developed community-focused wellness and fitness initiatives to enhance engagement and belonging among guests.
- Recruited, trained, and led the opening team while establishing SOPs/NOPs and premium service standards.
- Positioned the resort as a leading wellness destination through innovation and guest experience design.
Holistic Therapist → Assistant Manager → Spa Manager
Aegeo Spas
01.2015 - 01.2018
- Began as a Holistic Therapist, providing tailored treatments and achieving exceptional guest satisfaction scores.
- Promoted to Assistant Spa Manager, contributing to treatment design, team training, and achieving budget targets.
- Advanced to Spa Manager, leading regional operations and overseeing budgeting, P&L performance, KPI tracking, payroll, and service quality.
- Managed, coached, and mentored therapists across multiple locations, ensuring consistency in brand standards and operational excellence.
- Developed innovative treatment menus and wellness programs, achieving record-breaking revenues and top regional guest satisfaction ratings.
- Provided regional support by visiting other spas to manage teams, strengthen performance, and maintain excellence across operations.
Reception & Membership Sales
Luxury Fitness Club
01.2014 - 01.2015
- Sold memberships, managed CRM systems, and coordinated onboarding processes.
- Organized fitness events and promotional activities to boost community engagement and retention.
Education
Diploma - Physiotherapy
IEK Akmi College
AthensSkills
Wellness Concept Development Pre-Opening Leadership Spa & Fitness Operations Wellness Consulting Strategy Partnership Development Content & Storytelling Strategy Team Leadership & Training Women’s Wellness & Retreat Programming P&L & Financial Management ROI & Budget Optimization KPI Analysis & Reporting Payroll & Cost Control Culinary Wellness Collaboration Brand Experience Strategy Luxury Hospitality Management
Certification
Level 4 Strength & Conditioning
Timeline
Fitness Health Club & Spa Manager
Rena Spa & Health Club
01.2022 - Current
Sales Manager Specialist
Medstar Clinic
01.2021 - 01.2022
Head Receptionist
Luxury Hospitality (Harrods, Hakassan, St. Pancras Renaissance)
01.2020 - 01.2020
Head of Wellness & Fitness (Pre-Opening)
Mark Warner Resort
01.2018 - 01.2019
Holistic Therapist → Assistant Manager → Spa Manager
Aegeo Spas
01.2015 - 01.2018
Reception & Membership Sales
Luxury Fitness Club
01.2014 - 01.2015
Wellness Consultant & Partnership Strategist
Anna Lamtse Wellness Consultancy
2023 - Current
Diploma - Physiotherapy
IEK Akmi College