Era Demiri
Bristol
Summary
Psychology graduate with an interest in mental health, research and community-based work. Skilled in communication and building supportive relationships, with a focus on promoting wellbeing and person-centered support.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Mental Health Support Worker
Keystones
Bristol, Gloucestershire
2026.05 - Current
- Built trusting, therapeutic relationships through consistent 1:1 support, using a trauma-informed approaches.
- Supported adults with complex mental health needs and learning disabilities, promoting recovery, independence, and positive lifestyle and behaviour change
- Safely administered and recorded medication in line with policy, supporting effective treatment and continuity of care
- Monitored risk, delivered de-escalation and crisis intervention, and escalated concerns appropriately during periods of distress
- Worked collaboratively with multidisciplinary teams (including NHS professionals, social workers, and families) to deliver coordinated, person-centred care
- Maintained accurate clinical documentation and progress notes to support communication, safeguarding, and informed decision-making
- Engaged in ongoing training and development to maintain up-to-date knowledge of mental health, safeguarding, and best practice
Higher Needs Floating Support Worker
Second Step
Bristol
2025.10 - 2026.04
- Support individuals with mental health or complex needs using trauma-informed approaches. Helping with daily living skills, promoting independence, and assisting with recovery planning within supported accommodation and community settings.
- Maintain detailed records of client behaviour changes for healthcare team reference.
- Facilitate multi-agency meetings to develop comprehensive care, safety and mental health plans.
- Liaise with external and internal professionals to provide holistic support.
Care Worker
Expanding Horizons
Bristol
2025.08 - 2025.10
- Supported adults with complex needs and disabilities. Developed care plans, conducted risk assessments, and provided one-to-one care including meal planning and preparation.
- Liaised effectively with multidisciplinary team members, ensured seamless provision of care services.
- Assisted patients with daily living activities for increased independence.
- Administered medication with rigorous planning and recordkeeping.
Front of House
The Vineyard
London
2024.06 - 2025.07
- Worked across the restaurant floor and bar handling food and drink service. Managed opening and closing duties, supported large events such as weddings, and independently ran large bookings while crafting cocktails.
Bartender
The Angel Microbrewery
Nottingham
2023.09 - 2024.05
- Worked across bar, floor, and food service in a live music venue. Served drinks efficiently, recommended beverages to customers, and independently managed the events bar during busy periods.
Office Manager
Fennix Property Group Ltd
London
2022.11 - 2026.07
- Coordinated client communications, managed subcontractor timesheets, documented meeting minutes, and maintained reception duties to ensure a professional and organised office environment.
Restaurant Waitress
The River Cafe
London
2021.09 - 2022.08
- Worked in a Michelin-starred restaurant delivering high-standard service. Memorised complex menus, recommended wines, coordinated service flow, and supported private dining experiences.
Administrative Assistant
Que Group
London
2020.01 - 2020.09
- Scheduled management appointments, handled PR enquiries, and screened high volumes of communications to ensure efficient information flow.
Education
BSc (Hons) - Psychology
University of Nottingham
Nottingham 09/2022 - 06/2025
A-Levels - Psychology, Biology, English
Holland Park School
LondonSkills
- Critical thinking
- Compassion & Communication
- Client advocacy
- Disability support
- IT
- Administrative skills
- Applied psychology
- Safeguarding
- Clinical psychology
- External communications
- Food service/ Hospitality
- Office skills
- Social care
Certification
Enhanced DBS
Certifications from L&D training and the Training Exchange.
Languages
Albanian – Native
English – Native
Affiliations
- I’m passionate about creativity, music, and wellbeing. I collect vinyl records and play the saxophone. I regularly attend life drawing classes as a way to stay connected to visual art. I also prioritise personal wellbeing through running and yoga, which help me maintain focus, balance, and resilience. I enjoy creating inclusive spaces through running events and community activities that bring people together.
Accomplishments
VOLUNTEER EXPERIENCE
Chelsea Library
Volunteered reading to kids, re-shelving books, and updating recommended reading sections.
FESTIVAL WORK
Various Festivals
Worked with multiple employers in roles such as recycling team member, gate steward, ticketing crew, and bartender across various
festivals and events.
References
References available upon request.
REFERENCES
References available upon request.
Timeline
Mental Health Support Worker
Keystones
2026.05 - Current
Higher Needs Floating Support Worker
Second Step
2025.10 - 2026.04
Care Worker
Expanding Horizons
2025.08 - 2025.10
Front of House
The Vineyard
2024.06 - 2025.07
Bartender
The Angel Microbrewery
2023.09 - 2024.05
Office Manager
Fennix Property Group Ltd
2022.11 - 2026.07
Restaurant Waitress
The River Cafe
2021.09 - 2022.08
Administrative Assistant
Que Group
2020.01 - 2020.09
BSc (Hons) - Psychology
University of Nottingham
09/2022 - 06/2025
A-Levels - Psychology, Biology, English
Holland Park School